Summary
Overview
Work History
Education
Skills
Timeline
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Julie Chapman

Chickasha,Oklahoma

Summary

Dynamic professional with extensive experience at Dollar General, excelling in cash handling accuracy and customer service management. Proven ability to train and mentor staff while enhancing store operations. Recognized for resolving customer issues effectively, fostering loyalty, and implementing efficient processes that improved overall performance. Adaptable and committed to excellence in retail environments.

Overview

7
7
years of professional experience

Work History

Night Key Holder

Dollar General
10.2023 - 03.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Unemployed

SSI
01.2022 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Collection Manager

Elite Homes
03.2018 - 12.2022
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Established procedures for collection of past due amounts.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Generated and mailed updated statements monthly and processed demand letters.

Education

General

Gilbert High School
Gilbert, AZ
12-1990

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety
  • Bank deposits
  • Customer service management
  • Staff oversight
  • Alarm systems
  • Daily reporting
  • Front end operations
  • Employee oversight
  • Drawer counting
  • Opening and closing coordination
  • Store recovery processes
  • Retail operations
  • Flexible work schedule
  • Adaptable to changing demands
  • Sales floor organization
  • Basic mathematics
  • Cash handling and reconciliation
  • Store reset and recovery

Timeline

Night Key Holder

Dollar General
10.2023 - 03.2025

Unemployed

SSI
01.2022 - 10.2023

Collection Manager

Elite Homes
03.2018 - 12.2022

General

Gilbert High School

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Julie Chapman