Julie Chapman

• Assisted in setting up and breaking down banquet events, ensuring all areas remained organized.
• Provided exceptional guest service by promptly addressing inquiries and fulfilling requests.
• Collaborated with team members to deliver timely food and beverage service during events.
• Maintained cleanliness of dining areas, adhering to hygiene and safety standards throughout events.
• Supported event coordinators with logistical tasks, contributing to smooth operation of functions.
• Adapted quickly to changing circumstances during high-pressure situations, ensuring guest satisfaction.
• Followed established protocols for serving food and beverages, enhancing overall dining experience for attendees.

Coordinated Fuel for all aircraft in all destinations and diversions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed front desk operations, ensuring efficient guest check-ins and check-outs.
• Answered multi-line phone system, directing calls to appropriate departments.
• Maintained accurate scheduling for appointments and meetings, optimizing room usage.
• Assisted guests with inquiries, providing information on hotel services and local attractions.
• Developed positive relationships with guests, enhancing overall customer satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.

• Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival and departure experience.
• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Maintained accurate reservation records using hotel management software to streamline operations.
• Assisted in coordinating housekeeping and maintenance requests to enhance guest satisfaction.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.