Julie Courtney
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Customer Service Representative/In Charge of Wares
Goodwill
Springfield, MO
08.2024 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted pharmacy team in managing inventory levels and ensuring medication availability.
- Trained new staff on customer service protocols and operational procedures, enhancing team performance.
- Was responsible for cashiering; customer service; stocking and displays..
Customer Service Representative
Walgreen's Pharmacy
Springfield, Missouri
02.2023 - 07.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Presented existing and prospective customers with valuable service to aid in decision-making.
- Identified needs of customers promptly and efficiently.
Home Mortgage Consultant
Wells Fargo
Chesterfield, Missouri
01.2018 - 01.2023
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Senior Loan Officer/Processor
MB Financial Bank
Maryland Heights, Missouri
01.2013 - 01.2018
- Filed completed packages quickly and efficiently.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Managed conditions sent from underwriting departments.
- Created and completed loan submission packages.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
Owner/Branch Manager
Midwest Financial Services, Inc
Springfield, Missouri
01.1997 - 01.2013
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Grew business banking relationships through proactive outreach.
- Coordinated preparation of external audit materials and external financial reporting.
Residential Loan Officer
United Savings Bank
Springfield, Missouri
01.1992 - 01.1997
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Approved or denied loan applications and explained reasoning behind decisions.
Bank Examiner
FDIC
Springfield, Missouri
01.1990 - 01.1992
- Recommended appropriate corrective measures to address concerns identified during examinations and audits.
- Prepared reports, exhibits and other supporting schedules to detail institution's safety and soundness and compliance with laws and regulations.
- Inspected cash reserves and bank-owned securities to check internal control procedures.
- Wrote procedures for criminal investigations and implemented staff processes to maintain consistency across projects.
Education
Bachelor of Science - Finance And Banking
Missouri State University (formerly SMSU)
08.1985
Skills
- Excels in Team Leadership
- Branch Operations Management
- Banking Products and Services
- Work Prioritization
- Quality Assurance
- Critical Thinking
- Staff Recruitment and Hiring
- Financial Resources Management
- Team Building Leadership
- Creative and Innovative
- Service-Oriented
- Risk Assessment
Timeline
Customer Service Representative/In Charge of Wares
Goodwill
08.2024 - 02.2025
Customer Service Representative
Walgreen's Pharmacy
02.2023 - 07.2024
Home Mortgage Consultant
Wells Fargo
01.2018 - 01.2023
Senior Loan Officer/Processor
MB Financial Bank
01.2013 - 01.2018
Owner/Branch Manager
Midwest Financial Services, Inc
01.1997 - 01.2013
Residential Loan Officer
United Savings Bank
01.1992 - 01.1997
Bank Examiner
FDIC
01.1990 - 01.1992
Bachelor of Science - Finance And Banking
Missouri State University (formerly SMSU)
References
References available upon request.