Julie Crockett
Hammond,LA
Summary
Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical settings. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Patient Advocacy-Experience Manager
North Oaks Health System
03.2020 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Administrative Nursing Operations Supervisor
North Oaks Health System
02.2011 - 03.2020
- Maintained nursing guidelines by writing and updating policies and procedures.
- Promoted patient's independence by establishing patient care goals.
- Assessed patient care requirements on each unit by making rounds in all areas of the hospital.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Completed patient care requirements by scheduling and assigning nursing and staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Maintained nursing supplies inventory by studying usage reports and identifying trends.
Charge Nurse, Telemetry Unit
North Oaks Health System
03.2008 - 02.2011
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Cared for patients' wounds and changed dressings.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Staff RN-Telemerty Unit
North Oaks Health System
05.2006 - 03.2008
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Nurse Technician
North Oaks Health System
04.2005 - 05.2007
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
Education
Bachelor of Science - Nursing
Southeastern Louisiana University
Hammond, LA12.2019
Associate of Science - Nursing
Southwest Mississippi Community College
Summit, MS05.2006
Associate of Arts - General Studies
Southeastern Louisiana University
Hammond, LA05.2004
Skills
- Operational Requirements
- Best Practices and Standards
- Supporting Daily Living Needs
- Obtaining Authorizations
- Customer Satisfaction
- Customer Experience
- Patient Relations
- Leadership Development
- Patient Rounds
- Software Applications
- Clinical Staff Management
Timeline
Patient Advocacy-Experience Manager
North Oaks Health System
03.2020 - Current
Administrative Nursing Operations Supervisor
North Oaks Health System
02.2011 - 03.2020
Charge Nurse, Telemetry Unit
North Oaks Health System
03.2008 - 02.2011
Staff RN-Telemerty Unit
North Oaks Health System
05.2006 - 03.2008
Nurse Technician
North Oaks Health System
04.2005 - 05.2007
Bachelor of Science - Nursing
Southeastern Louisiana University
Associate of Science - Nursing
Southwest Mississippi Community College
Associate of Arts - General Studies
Southeastern Louisiana University
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