Julie Crockett
Hammond,LA
Summary
Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical settings. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Patient Advocacy-Experience Manager
North Oaks Health System
Hammond, LA
03.2020 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Administrative Nursing Operations Supervisor
North Oaks Health System
Hammond, LA
02.2011 - 03.2020
- Maintained nursing guidelines by writing and updating policies and procedures.
- Promoted patient's independence by establishing patient care goals.
- Assessed patient care requirements on each unit by making rounds in all areas of the hospital.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Completed patient care requirements by scheduling and assigning nursing and staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Maintained nursing supplies inventory by studying usage reports and identifying trends.
Charge Nurse, Telemetry Unit
North Oaks Health System
Hammond, LA
03.2008 - 02.2011
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Cared for patients' wounds and changed dressings.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Staff RN-Telemerty Unit
North Oaks Health System
Hammond, LA
05.2006 - 03.2008
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Nurse Technician
North Oaks Health System
Hammond, LA
04.2005 - 05.2007
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
Education
Bachelor of Science - Nursing
Southeastern Louisiana University
Hammond, LA12.2019
Associate of Science - Nursing
Southwest Mississippi Community College
Summit, MS05.2006
Associate of Arts - General Studies
Southeastern Louisiana University
Hammond, LA05.2004
Skills
- Operational Requirements
- Best Practices and Standards
- Supporting Daily Living Needs
- Obtaining Authorizations
- Customer Satisfaction
- Customer Experience
- Patient Relations
- Leadership Development
- Patient Rounds
- Software Applications
- Clinical Staff Management
Timeline
Patient Advocacy-Experience Manager
North Oaks Health System
03.2020 - Current
Administrative Nursing Operations Supervisor
North Oaks Health System
02.2011 - 03.2020
Charge Nurse, Telemetry Unit
North Oaks Health System
03.2008 - 02.2011
Staff RN-Telemerty Unit
North Oaks Health System
05.2006 - 03.2008
Nurse Technician
North Oaks Health System
04.2005 - 05.2007
Bachelor of Science - Nursing
Southeastern Louisiana University
Associate of Science - Nursing
Southwest Mississippi Community College
Associate of Arts - General Studies
Southeastern Louisiana University