Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Julie Czeskleba

Julie Czeskleba

Madison

Summary

Results-driven professional with extensive experience at NGL Insurance Company, focusing on customer service and training development. Proven ability to manage agent inquiries effectively, leading to enhanced team performance and increased customer satisfaction. Senior member with a strong record of exceeding goal targets, and cultivating agent relationships to drive revenue growth for the company. Expertise in negotiation, communication, and problem-solving, complemented by skills in team leadership and cross-departmental collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

Good Day Shop
Madison
10.2021 - Current
  • Provides product selection and styling advice to enhance customer experience.
  • Maintains visual merchandising standards to create an appealing shopping environment.
  • Accurately processes transactions using point-of-sale systems to ensure efficiency.

Sr. Agent Solutions Coordinator

NGL Insurance Company
Madison
03.2018 - Current
  • Cultivates relationships with agents and funeral homes to enhance satisfaction and retention.
  • Manages agent inquiries, delivering timely information on insurance applications and policies.
  • Trains new team members while offering guidance to junior staff for skill development.
  • Delivers quality customer service to agents through efficient and accurate phone and email communication.

Associate Store Manager

J.Crew
Madison
06.2012 - 01.2018
  • Supervised daily operations, enhancing store efficiency and performance.
  • Trained team members on customer service standards to improve customer experience.
  • Assisted in implementing promotional campaigns to boost sales growth.
  • Managed inventory levels and organized stockroom to optimize product flow.

Education

Bachelors of Arts - Communication Arts (Film, TV and Radio Studies)

University of Wisconsin - Madison
Wisconsin
05-2012

Skills

  • Customer service excellence
  • Training development
  • Policy compliance
  • Product expertise
  • Insurance applications
  • Team leadership

Certification

  • Farwell Project Advisors Change Leadership Bootcamp, April 2025
  • LOMA Fellow, Life Management Institute (FLMI), October 2020
  • LOMA Associate, Customer Service (ACS), March 2020
  • LOMA Associate, Life Management Institute (ALMI), March 2020

References

References available upon request.

Timeline

Sales Associate

Good Day Shop
10.2021 - Current

Sr. Agent Solutions Coordinator

NGL Insurance Company
03.2018 - Current

Associate Store Manager

J.Crew
06.2012 - 01.2018

Bachelors of Arts - Communication Arts (Film, TV and Radio Studies)

University of Wisconsin - Madison

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