Julie Dietz
Bismarck
Summary
Dedicated customer service professional with strong active listening and problem-solving skills. Committed to enhancing customer satisfaction and building lasting relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Menards
07.2021 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues
- Maintained accurate cash drawer, ensuring balance at end of shift
- Assisted in training new cashiers on procedures and best practices
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems
Customer Service Cashier
Sam's Club
10.2019 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Utilized product knowledge expertise when guiding clients through available options suitable for their specific needs.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Fostered positive customer relationships by consistently delivering attentive service with a friendly demeanor.
Health Concierge
Aetna
07.2017 - 09.2019
- Resolved customer inquiries regarding healthcare services and insurance coverage efficiently.
- Educated patients on healthcare policies, procedures, and available resources to enhance understanding.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Rugby High School
Rugby, NDSkills
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling 5 years
- Phone and email etiquette
- Relationship building
- Medical terminology
- Data entry proficiency 5 years
- Empathy and patience
- Strong interpersonal skills
- Statistical data management
- Multitasking and organization
- Customer service 20 years
- Paging systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Basic Emergency Medical Technician 2013 to 2015
Certification
Basic Emergency Medical Technician from 2013 to 2015
Team Member of the Month
I was Team Member of the Month at Menards on October 2021
This was for Improving the Organization and Maintenance of the Front End during the early mornings.
Team Member of the Month on June of 2025
This was for Excelling in Customer Service by Emphasizing Menards Dedication to Service and Quality! By "Smiling and Saying Hi.
Timeline
Cashier
Menards
07.2021 - Current
Customer Service Cashier
Sam's Club
10.2019 - 07.2021
Health Concierge
Aetna
07.2017 - 09.2019
High School Diploma -
Rugby High School