Autumn Horrell
Memphis,TN
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Dynamic and compassionate professional with extensive experience in customer service and as a healthcare professional. Proven ability to enhance patient satisfaction through attentive care and effective communication. Skilled in vital sign monitoring and HIPAA compliance, demonstrating strong work ethic and integrity in all interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Kroger
Memphis, TN
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
CNA
Quince Nursing Home
Memphis, TN
08.2017 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Home Health Aide
Courtesy Care
Memphis, TN
10.2016 - 08.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with end-of-life care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Crew Trainer
McDonald's
Memphis, TN
05.2013 - 10.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
Certificate - Medical Assistant And Phlebotomy
Professional Allied Health
Memphis, TN09.2024
Certificate - Certified Nursing Assistant
Tennessee Career Academy
Memphis, TN09.2016
High School Diploma - General Studies
Godwin Heights High School
Wyoming, MI05.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Blood collection techniques
- Patient preparation
- Specimen labeling procedures
- Order of draw
- CPR/AED
- Appointment scheduling
- Venipuncture and capillary puncture
- Patient confidentiality
- Data entry
- HIPAA
- Centrifugation
- Patient care
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Medical billing and coding
- Medication administration
- Wound care
- Direct patient care
Certification
Certified nursing assistant
Medical assistant
Phlebotomy
CPR
Notary public
Languages
English
Full Professional
Timeline
Cashier
Kroger
12.2024 - Current
CNA
Quince Nursing Home
08.2017 - 05.2019
Home Health Aide
Courtesy Care
10.2016 - 08.2017
Crew Trainer
McDonald's
05.2013 - 10.2016
Certificate - Medical Assistant And Phlebotomy
Professional Allied Health
Certificate - Certified Nursing Assistant
Tennessee Career Academy
High School Diploma - General Studies
Godwin Heights High School