Julie Downs

• Oversaw daily operations of multiple Dunkin' locations to ensure financial growth annually.
• Oversaw daily operations across multiple Dunkin' locations, ensuring adherence to brand standards.
• Trained and mentored store managers to improve operational effectiveness and team engagement.
• Coached and trained store managers to enhance productivity and drive profitability.
• Developed strategic plans that identified sales opportunities and streamlined operational processes.
• Ensured that all stores met their monthly targets by providing guidance and support.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Conducted regular site visits to assess compliance with operational guidelines.
• Developed training programs for employees to enhance customer service skills consistently.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Facilitated staff meetings to communicate company policies and updates clearly.
• Collaborated with marketing teams to effectively implement local promotions and campaigns.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
• Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.

Maintained a work life balance for all my managment teams.