Julie Dussault
Yonkers,NY
Summary
Dynamic Systems Engineer II with a proven track record at Windstream, excelling in troubleshooting and root-cause analysis. Successfully enhanced system performance through tailored solutions and stakeholder collaboration. Adept at programming and user support, driving continuous improvement initiatives that streamlined processes and elevated service delivery quality.
Overview
20
20
years of professional experience
Work History
Systems Engineer II
Windstream
08.2004 - 01.2025
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Coordinated with stakeholders to gather requirements, ensuring solutions aligned with business goals.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Secretary
Twin Lakes Farm
Bronxville, NY
04.2005 - 07.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor Of Science - Information And Computer Systems
Monroe College
New Rochelle, NY06.1996
Skills
- Troubleshooting
- User support
- Technical support
- Programming
- Software development
- Root-cause analysis
Timeline
Secretary
Twin Lakes Farm
04.2005 - 07.2023
Systems Engineer II
Windstream
08.2004 - 01.2025
Bachelor Of Science - Information And Computer Systems
Monroe College