Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syed Shah

Cyber Security And Information Technology Professional
Woodbridge,VA

Summary

Public Trust Cleared Profesional, Focused and results-oriented technical professional with experience supporting business-critical infrastructure for multifaceted organizations. Motivated and analytical, with a natural ability for troubleshooting security-related hardware and software issues to provide solutions which meet requirements and exceed company and client goals. Effective communicator and cross-functional collaborator who bridges the gaps in understanding between technical and non-technical stakeholders.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Systems Engineer II

Inserso Corporation ( DHS, ICE)
Washington, DC
01.2022 - Current
  • Responsible for assisting in promoting, improving, maintaining and supporting all VTC services and/or systems.
  • Responsible for Configuring Cisco Room Kits and Poly Group Series, in ICE Facilities and Detention Centers.
  • Assist in designs of networks or portions of networks that include selection of hardware and software packages.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Provided LAN administrator support with installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provided support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provided identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
  • Implemented practices to further sustainability in strategic planning initiatives.
  • Coordinate development, training, and exercise of a recovery plan.
  • Completed software updates and assessed security patches for optimized computer use.
  • Configured, installed and upgraded SQL databases.
  • Created flowcharts, diagrams and other documentation.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Created system design models and specifications to support system programmers and development teams.
  • Assisted employees with resolving network problems at remote locations.
  • Assisted in testing, applying and maintaining server configurations and related security patches.
  • Assisted in maintaining and checking the health of systems and backups to include restore testing.
  • Monitored ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Provided identification/fixing for problems within existing systems design/implementation of new systems, enhance existing systems and participates in analysis, design and new construction of next generation IT systems.

Systems Engineer I

Inserso Corporation ( DHS, ICE)
Washington, DC
06.2021 - 01.2022
  • Coordinated the development, training, and exercise of a recovery plan.
  • Completed software updates and assessed security patches for optimized computer use.
  • Configured, installed and upgraded SQL databases.
  • Created flowcharts, diagrams and other documentation.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Created system design models and specifications to support system programmers and development teams.
  • Assisted employees with resolving network problems at remote locations.
  • Assisted in testing, applying and maintaining server configurations and related security patches.
  • Assisted in maintaining and checking the health of systems and backups to include restore testing.
  • Monitored ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Provided LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provided support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provided identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

Data Support Specialist

Aerotek, Vector Security Networks
Gainesville, VA
12.2019 - 06.2020
  • • Partner with internal team members to process client requests and inquiries, accelerating priority issues per business requirements and continuously developing, maintaining, and updating documentation to support data analysis procedures.
  • • Connect with third party vendors to resolve software and hardware issues efficiently and effectively.
  • • Continuously lead team members in fast and accurate ticket resolution, including closing 250+ tickets within 3 days
  • • Utilize data visualization software to successfully employ the experienced approach.
  • • Collaborate with virtual team members to consistently deliver results in line with organizational objectives.

Education

Associate of Applied Science - Cyber Security

Northern Virginia Community College
Manassas, VA
09.2017 - 05.2020

GED -

Osbourn Park High School
Manassas, VA
09.2013 - 05.2017

Skills

Network infrastructure administration

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Certification

CEH V11

Timeline

Systems Engineer II

Inserso Corporation ( DHS, ICE)
01.2022 - Current

Systems Engineer I

Inserso Corporation ( DHS, ICE)
06.2021 - 01.2022

CEH V11

06-2021

Data Support Specialist

Aerotek, Vector Security Networks
12.2019 - 06.2020

Associate of Applied Science - Cyber Security

Northern Virginia Community College
09.2017 - 05.2020

GED -

Osbourn Park High School
09.2013 - 05.2017

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Syed ShahCyber Security And Information Technology Professional