Versatile IT professional with over 10 years of hands-on experience in system engineering, network administration, and technical support. Demonstrated ability to manage and maintain secure enterprise networks, support end users, deploy and troubleshoot network devices, and administer critical IT infrastructure. Adept at improving performance, streamlining operations, and resolving technical issues in high-demand environments. Active Top Secret Clearance and strong background supporting federal agencies and defense-related IT operations.
Hi, I’m
KELL CRAIN
Little Rock,AR
Summary
Overview
15
years of professional experience
1
Certification
Work History
AT&T
Systems Engineer II
08.2021 - Current
Job overview
- Company Overview: in support of ICE
- Administer LAN infrastructure, servers, and network devices including mobile and wireless hardware.
- Troubleshoot complex IT issues across devices, servers, applications, and remote systems using ServiceNow.
- Maintain Exchange and Intune environments, ensuring proper configurations and user accessibility.
- Provide end-user support for Office 365 tools including Outlook, Teams, OneDrive.
- Conduct patching, backups, and server restores using NetBackup.
- Deploy and maintain video teleconferencing systems and support remote meetings.
- Implement cable management, rack installations, and system monitoring.
- Contribute to technical discussions and deliver IT briefings and reports for leadership.
- Participate in on-call support and assist with large-scale equipment deployments.
- In support of ICE
Air National Guard
Cyber Transport Systems Specialist
03.2016 - Current
Job overview
- Install, configure, and maintain secure telecommunications and network systems.
- Administer cryptographic and classified communication equipment (TACLANE, KG-175D).
- Enforce cybersecurity compliance through STIGs, 802.1X, and other security protocols.
- Support VoIP, data, and video infrastructure; manage routers, switches, and firewalls.
- Provide technical guidance on network projects, planning, and deployment.
Allyon
PC Support Technician
09.2020 - 08.2021
Job overview
- Company Overview: in support of US Army Corps of Engineers
- Delivered Tier 1/2 support to users, resolving hardware and software issues across the organization.
- Diagnosed and repaired network connectivity problems; conducted imaging and workstation setup.
- Supported Exchange and O365 services, ensuring seamless communication for end users.
- Utilized ServiceNow to manage and close support tickets in accordance with SLAs.
- Conducted tests and inspections on IT systems, ensuring quality and security compliance.
- In support of US Army Corps of Engineers
189th Communications Flight
IT Specialist / Policy and Planning (GS-2210-09)
02.2018 - 09.2020
Job overview
- Managed IT asset lifecycle, procurement planning, and compliance across multiple systems.
- Provided technical consultation and drafted policies to improve network and system reliability.
- Coordinated with leadership on operational priorities and IT modernization strategies.
- Evaluated IT performance metrics and guided corrective actions to improve efficiency.
Harris & Renshaw Physical Therapy
Therapy Technician
08.2015 - 11.2016
Job overview
- Assisted patients during therapy sessions and maintained equipment readiness.
- Scheduled appointments, answered phones, and handled clerical support duties.
United States Navy
Aviation Machinist Mate
03.2010 - 04.2014
Job overview
- Performed inspections and maintenance on multimillion-dollar aircraft systems.
- Played a key role in mission readiness through mechanical diagnostics and quality control.
- Led maintenance teams and trained junior sailors in technical procedures.
Education
Community College of The Air ForceLittle Rock, AR
No Degree from Information Technology
06-2024
University Overview
Skills
- Network Administration & Configuration
- Cisco Routers and Switches
- Microsoft Intune & Exchange Admin Center
- WiFi Deployment & Troubleshooting
- BeyondTrust Remote Support
- ServiceNow Ticketing System
- Windows Server Installation & Patch Management
- NetBackup Backup & Restore
- Office 365 Administration (OneDrive, Teams, Outlook)
- Cryptographic Equipment (TACLANE, KG-175D)
- Network Security & Compliance
- Active Directory & Group Policy
- Virtualization (VMWare, Hyper-V)
- Asset & Inventory Management
- Video Teleconferencing Support
- Cabling and Network Closet Setup
- Technical support
- Firewalls
- Documentation protocol design
- Infrastructure development
- System troubleshooting
- Cybersecurity
- Configuration management
- Client service and support
- Helpdesk operations
- Network infrastructure administration
Education And Certifications
Education And Certifications
- CompTIA Security+
- Microsoft Exchange Admin Center (hands-on experience)
- Microsoft Intune (hands-on experience)
- Cisco Routers & Switches (hands-on experience)
- Active Top Secret Clearance
Certification
CompTIA Security +ce
Timeline
Systems Engineer II
AT&T
08.2021 - Current
PC Support Technician
Allyon
09.2020 - 08.2021
IT Specialist / Policy and Planning (GS-2210-09)
189th Communications Flight
02.2018 - 09.2020
Cyber Transport Systems Specialist
Air National Guard
03.2016 - Current
Therapy Technician
Harris & Renshaw Physical Therapy
08.2015 - 11.2016
Aviation Machinist Mate
United States Navy
03.2010 - 04.2014
Community College of The Air Force
No Degree from Information Technology
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