Jonathan W. Turner
Lakeport,CA
Summary
Seasoned Systems Engineer with a proven track record at Calpine with a background in managing complex system requirements, hardware and software installations, and network maintenance. Strengths include strong analytical skills, problem-solving abilities, and proficiency in various programming languages. Previous work has resulted in improved system efficiency, cost savings through optimization of existing systems, and successful implementation of new technology solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Systems Engineer II
Calpine
Middletown CA , CA
09.2021 - Current
- Defined technical integration strategy and developed integration plans.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Troubleshooted technical issues related to operating systems, O365, networks, storage systems, and other IT infrastructure components.
- Analyzed customer requirements and translated them into functional specifications.
- Led cross-functional teams in systems integration projects.
- Communicated with clients to understand system requirements.
- Advised on project costs, concepts or design changes.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
System Administrator
Francis Ford Coppola Presents
01.2019 - 09.2021
- Veeam Endpoint Backup & Disaster Recovery.
- Lead the Windows 10 imaging/upgrade for all properties.
- Supported 200+ servers using VMware and physical servers on a daily basis.
- Active Directory and Group Policy.
- Strong roll working with supporting the help desk employees.
- Troubleshot application errors and provided technical support to end-users.
- Installed, tested and evaluated new systems, applications and patches.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Wireless – Ubiquiti UniFi Networks.
- ManageEngine SDP, Desktop Central.
- Implemented moving Trend Micro and Malwarebytes from on-premises to the Cloud.
- SolarWinds
- Implemented four Nutanix hosts to our vCenter.
System Administrator II
River Rock Casino
06.2015 - 01.2019
- Endpoint VEEAM backup Solutions & Disaster Recovery
- Imaging & Computer roll out projects
- Audio & Video support
- Active Directory & Group Policy
- Vendor Support
- Network Security
- Administrate Network and Data Traffic
- Support and monitor the Slot Data System
- VMware / vCenter
- PRTG
Owner
LakeportComputers.com
Lakeport, CA
01.2001 - 02.2015
- Assisted major clients including Wells Fargo, Washington Mutual, Coin Star, DMV.
- Oversaw all phases of project lifecycle.
- Supervised activities of Technicians.
- Data Control and Backup Solutions
- Configured routers, gateways, and switches.
- Executed numerous data runs to ensure accuracy.
- Provided technical support for printers.
- Enhanced wireless peer-to-peer communication protocols.
- Customer Service
- Provided support for both software and hardware issues.
- Performed installation of servers along with supporting Active Directory configurations.
- Fortified system defenses against cyber threats.
IT Manager
Lake County Electric Supply
Lakeport, CA
09.2008 - 10.2012
- Managing Budget
- Manage Programmers
- Vendor Communication and Coordination
- Unix to Window Environment Conversion
- Coordinating B2B for Business
- Implemented Disaster Recovery Plan
- Software and Hardware Support
- Complete Windows Network & Active Directory
- Software Upgrades
- Implement Email accounts with Company Domain
Network Systems Administrator
River Rock Casino
Geyserville, CA
07.2003 - 09.2008
- Support end users with day to day tasks
- Build/Configure new Servers HP Series
- Group Policies
- Organizational Units
- Create new user accounts and install software that is needed
- Active Directory
- Network Security
- Implemented Computer Inventory with a common layout
- Administrate Network and Data Traffic
- Support and monitor the Slot Data System
- Add and delete users to and from digital phone system (Mitel)
- Infogenesis Software Support and Database
- Maintain all IBM Touch Screen Terminals, Multiscan, Cummins Currency counters, BPS1000 16 pocket, and Glory Currency Counters
- Symantec Backup Exec and Veritas 11d
Systems Analyst II
NOKIA
Santa Rosa, CA
08.2000 - 07.2003
- Standardized over 700 workstations with multiple Operating Systems to One Platform (Windows 2000) in a 6 month period, with a seamless data transfer on all computers
- Relocated 480+ users form 3 building locations in Petaluma to a new facility in Santa Rosa with no down time or lost productivity
- Data Transfers and Data Recovery on a daily basis
- Build/Configure new Desktops & Lab PC’s
- Create R & D images for all New Computers
- Troubleshooting Desktop issues in a complex R & D Environment
- Deploy 800 new workstations & provide users with training
- Remote Access to laptops and desktops on a daily basis using the following programs: Tivoli, NetMeeting, and PC Anywhere
IT Technician/Desktop Support
OpenAuto.com, Inc.
Walnut Creek, CA
01.2000 - 08.2000
- Personally moved Network, Computers, DSL Cabling, Connectivity, and cubicles for 60 employees in a 48hr period of time
- Tested each and every computer and to make sure connectivity was up and no data was lost
- Facility and Vendor Management for automotive e-commerce company’s 60 professionals office:
- Supported NT network, desktop and peripherals support: adding and removing workstations, adding and deleting users, printers, copiers, etc
- Added and deleted users to and from digital phone system (Toshiba TK280)
- Install and verify category three and five cable (data & voice cables) network
- Managed office supply budget and was able to cut cost by 12% from previous year
LEAD Desktop Technician
Cheap Tickets, Inc.
Lakeport, CA
01.1996 - 03.1999
- Coached more than 200 travel reservation representatives for e-commerce Travel Company
- Conducted reservation application training
- Responsible for NT network, phone system, desktop and peripherals support: adding and removing workstations, adding and deleting users to network, printers, copiers, etc
- Support travel agents with questions or concerns in a timely manner
- Dealt with Vendors on a day to day basis
Education
Graduate - Casino Management Tribal Gaming
San Diego State University
Skills
- Windows Embedded
- All Windows Platforms
- Microsoft Server Platforms 2003-2022
- Microsoft Office 365
- Manage Engine: Service Desk Plus
- Desktop Central
- Infrastructure buildout
- Configuration management
- System troubleshooting
- Troubleshooting and diagnosis
- Infrastructure tracking
- Network architecture
- Cost estimates
- IT infrastructure
- User support
- Switches and routers
- System testing
- Software requirement analysis
Certification
- Microsoft Certifications, 3188350, MCP (Microsoft Certified Professional), MCSA (Microsoft Certified System Administrator)
- Comp TIA Certifications, COMP001002898557, Security +,
- BPS 1000 Certified Technician
- Agilysys - Certified POS Troubleshooting for I.T.
Languages
English
Professional
Timeline
Systems Engineer II
Calpine
09.2021 - Current
System Administrator
Francis Ford Coppola Presents
01.2019 - 09.2021
System Administrator II
River Rock Casino
06.2015 - 01.2019
IT Manager
Lake County Electric Supply
09.2008 - 10.2012
Network Systems Administrator
River Rock Casino
07.2003 - 09.2008
Owner
LakeportComputers.com
01.2001 - 02.2015
Systems Analyst II
NOKIA
08.2000 - 07.2003
IT Technician/Desktop Support
OpenAuto.com, Inc.
01.2000 - 08.2000
LEAD Desktop Technician
Cheap Tickets, Inc.
01.1996 - 03.1999
Graduate - Casino Management Tribal Gaming
San Diego State University
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