Listening to music
Stanley Morbeth
Garnerville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Systems Engineer II
MedicusIT Consulting
2021.01 - Current
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform on-site technical and customer service support, to include:
- Emergency/ unscheduled repairs of clients' on-site technical systems and equipment
- Network Switch and Server room Cable management
- Diagnoses troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation.
- Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
- Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Provided guidance and training to junior staff members on how to use different tools for managing IT infrastructure.
- Installed and configured operating systems, application software and system management tools.
- Developed and tested company-wide servers for printing, file storage and applications.
- Communicated with clients to understand system requirements.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
Onsite Engineer
MedicusIT Consulting
10.2019 - 10.2020
- Troubleshoot and resolve advanced server, network, desktop and software issues
- Resolve and document user and server issues before escalating
- Serve as an escalation point to mentor and coach junior engineers
- Perform regular preventative maintenance checks on client servers
- Diagnose system emergencies when they arise and persevere until they are resolved
- Physical setup of new computers and software installation
- Install and/or upgrade Microsoft Operating Systems
- Install software, patches and updates on desktops, laptops and servers
- Perform virus detection and removal
- Configure and install firewalls to best practice standards
- Follow Medicus IT's defined processes and standards
- Network switch and server room cable management
- Resolve backup issues and perform restore testing
System Administrator
Priority One Consulting
04.2019 - 10.2019
- Handled company security policies and permissions
- Part of Security Team and Culture Committee
- Configured workstation to match business needs
- Provided onsite /remote support for over 65 clients
- Handled escalated tickets
- Performed monthly calls with Administrator to strengthen relationship with Clients
- Maintained and managed anti-virus software
Client Support Specialist
Priority One Consulting
10.2017 - 04.2019
- Handle Support calls from Active Directory Issue to Network-level issues
- Provide Thorough support and problem resolution for customers.
Tech Support Specialist
Dial America
06.2015 - 10.2017
- Set up, tested and configured desktops, laptops and printers
- Resolved Technical issues for company clients in person, and on the phone
- Installed motherboards, processors, RAM and graphics cards
- Created employee training materials and procedures to teach in-house workers proper software and hardware protocols
Architect Enterprise Intern
Dun & Bradstreet
11.2014 - 08.2015
- Worked as a team member for system infrastructure development
- Coordinated with cognizant architects to develop system design for Client Company
- Led Project conference for shareholders to discuss and develop course of action to complete assigned project.
Education
Bachelor of Science - Computer Forensics
Devry University
06.2014
Associate of Science - Computer Science Systems
Rockland Community College
08.2009
Skills
- Skills
- Active Directory
- Network (WAN/LAN)
- VMWare
- Microsoft Windows 7/81/10, MAC OS X
- Root Cause Analysis
- Technical Analysis
- Disaster Recovery
- Hardware and Software Installation
- Virtualization Technologies
Certification
- Microsoft 365 Certified Training - 2021
- 3cx Basic Training - [2023]
- Datto Certified Deployment Specialist in Continuity Training - [2022]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingInterests
Cooking
Physical activities
Timeline
Systems Engineer II
MedicusIT Consulting
2021.01 - Current
Onsite Engineer
MedicusIT Consulting
10.2019 - 10.2020
System Administrator
Priority One Consulting
04.2019 - 10.2019
Client Support Specialist
Priority One Consulting
10.2017 - 04.2019
Tech Support Specialist
Dial America
06.2015 - 10.2017
Architect Enterprise Intern
Dun & Bradstreet
11.2014 - 08.2015
Bachelor of Science - Computer Forensics
Devry University
Associate of Science - Computer Science Systems
Rockland Community College