Julie Estrada
Watsonville,CA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Seascape Beach Resort
Aptos, CA
09.2023 - Current
- Provide exceptional customer service by addressing guest concerns, resolving issues promptly, and ensuring guest satisfaction.
- Coordinated with multiple departments to ensure seamless guest experiences and promptly address operational issues.
- Handled multiple communication channels efficiently, including phone, email, and in-person interactions.
- Managed sales group billing, verified special rates, and resolved last-minute requests to ensure accuracy and guest satisfaction.
Concierge
Seascape Beach Resort
Aptos, CA
05.2023 - 09.2023
- Welcomed guests and enhanced their experience by anticipating needs and offering tailored recommendations.
- Developed strong guest relationships by recognizing repeat visitors and personalizing their stays to enhance loyalty.
- Offered customized recommendations for dining, entertainment, and local attractions based on guest preferences.
Sales Associate Supervisor
Calicoastal Boutique
Aptos, CA
08.2022 - 05.2023
- Provided exceptional customer service, assisting shoppers with product selection, and personalized recommendations.
- Drove consistent sales growth by effectively promoting products, and engaging customers.
- Managed inventory efficiently, restocking shelves, and organizing products to maximize sales potential.
Education
Bachelor of Science - Global And Community Health
University of California, Santa Cruz
Santa Cruz, CA06-2027
High School Diploma -
Pajaro Valley High School
Watsonville, CA06-2023
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Active listening
- Multitasking abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Seascape Beach Resort
09.2023 - Current
Concierge
Seascape Beach Resort
05.2023 - 09.2023
Sales Associate Supervisor
Calicoastal Boutique
08.2022 - 05.2023
Bachelor of Science - Global And Community Health
University of California, Santa Cruz
High School Diploma -
Pajaro Valley High School
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