Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julie Fint

Mount Orab,OH

Summary

Dynamic leader with extensive experience as General Manager at Gilligan Company, excelling in operations management and team development. Proven track record in boosting employee morale and enhancing customer satisfaction through effective training and problem resolution. Skilled in data analysis to drive continuous improvement and achieve operational excellence.

Overview

19
19
years of professional experience

Work History

General Manager

Gilligan Company
10.2018 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.


  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Currently serve as the lead trainer for new Manager-in-Training hires.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for new hires during their onboarding and training process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

District Manager

Greater Cincinnati Subway/ Whitfield-Wean LLC.
04.2006 - 08.2011
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Education

High School Diploma -

Newport High School
Newport, KY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff training/development
  • Consistently meet goals

Accomplishments

While employed with Gilligan Company, I have received several awards for sales, leadership, and training.

Timeline

General Manager

Gilligan Company
10.2018 - Current

District Manager

Greater Cincinnati Subway/ Whitfield-Wean LLC.
04.2006 - 08.2011

High School Diploma -

Newport High School
Julie Fint