Julie Fischer
Washington,MO
Summary
Reliable and dedicated Assistant Customer Service manager with 21 years experience, with an extensive track record in account management; while producing a very efficient team of 17 representatives. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs.
Multitasking extraordinaire with experience in calendaring systems, Outlook, Word and Excel along with other internal systems. Strong skills in organizing documents, document editing, issue resolution and keeping an office and satellite office moving at a steady and productive pace. Considered valuable asset to organization with a phenomenal work ethic.
Overview
21
21
years of professional experience
Work History
Assistant Customer Service Manager
Hodges Badge Co, Inc.
Washington, MO
01.2005 - Current
- Responsible for daily productivity for Missouri and Rhode Island locations. Manage workload for both locations and give direction to employees on tasks to complete using clear communication.
- Keep director informed of any potential issues regarding orders, customer conflicts, or interpersonal conflicts within the office.
- Pioneered Customer Service department in Missouri location, without direct supervision for 10+ years.
- Directly involved with hiring process of new employees and developed training plan.
- Mentor and coach for team of 17 representatives including two receptionists.
- Responsible for ensuring daily reports are run to avoid any bottlenecks for our department and manufacturing.
- Managing award needs and event schedules for 50+ direct accounts.
- Entering orders into order database; over $2 Million dollars per year.
- Answering a magnitude of phone calls, assisting customers with various wants and demands.
- Managing customer accounts and profile information to keep information up to date
- Writing and reviewing SOP’s ensuring they stay up to date as processes and procedures change.
- Manage customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Education
High School Diploma -
St. Francis Borgia Regional High School
Washington, MOSkills
- Excellent written and verbal communication skills
- Accurate call documentation
- High achieving, ambitious, determined, and results-oriented
- Patient and Empathetic
- Understands deadlines
- Works well under pressure
- Document and Records Management
- Computer Skills
- Multitasking and Prioritization
- Innovative, generating original solutions and ideas
- Exceptional interpersonal skills
- Ability to develop positive and lasting relationships with internal and external customers
- Ability to manage time efficiently, unsupervised
- Strong organizational and follow up skills
- I take ownership of results and problems
Timeline
Assistant Customer Service Manager
Hodges Badge Co, Inc.
01.2005 - Current
High School Diploma -
St. Francis Borgia Regional High School