Julie Floyd
Bronx,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Juelz Tactical Charms
Bronx , NY
2022.04 - 2024.04
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Analyzed market trends to inform product offerings and pricing decisions.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
Small Business Owner
Herbalife Independent Distr
Newark , NJ
2019.03 - 2024.04
- Developed business plans and strategies to grow small business.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
Assistant Manager
Duane Reade
Manhattan , NY
2017.02 - 2019.03
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
Waitress Supervisor
Mr. Bs Food & Spirits
Barnwell , SC
2013.04 - 2016.11
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Pawnbroker
Baxley's Pawn Shop
Barnwell , SC
2013.06 - 2015.06
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Ensured the store was kept clean, neat and organized at all times.
- Created displays to promote new products or services offered by the store.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
Education
GED -
CUNY Prep
The Bronx, NY2011-07
Skills
- Problem-Solving
- Planning and execution
- Cash Handling
- Multitasking
- Effective Communication
- Task Prioritization
- Teamwork and Collaboration
- Reliability
Timeline
Small Business Owner
Juelz Tactical Charms
2022.04 - 2024.04
Small Business Owner
Herbalife Independent Distr
2019.03 - 2024.04
Assistant Manager
Duane Reade
2017.02 - 2019.03
Pawnbroker
Baxley's Pawn Shop
2013.06 - 2015.06
Waitress Supervisor
Mr. Bs Food & Spirits
2013.04 - 2016.11
GED -
CUNY Prep
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