Adam Saadi
Dearborn,MI
Summary
Driven by a results-focused approach, I leveraged negotiation and customer service skills at Mo Town Auto Sales and my own venture, Adam Saadi, to boost annual sales and enhance brand reputation. My strategic planning and problem-solving abilities led to significant cost savings and a loyal customer base, showcasing my commitment to business growth and operational excellence. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in Type industry.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Adam Saadi
10.2019 - 08.2023
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Achieved significant savings by renegotiating contracts with key vendors.
Car-sales-representative
Mo Town Auto Sales
10.2017 - 11.2019
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associate Of Business Administration -
Wayne State College
Wayne, NE07.2018
Skills
- Negotiation
- Employee Performance Management
- Business management and development
- Small business operations
- Operations Management
- Strategic Planning
- Business growth and retention
- Payroll Administration
- Staff hiring
- Problem-Solving
- Customer Service
- Problem-solving abilities
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Leadership
- Self Motivation
- Scheduling
Languages
Arabic
Full Professional
Timeline
Small Business Owner
Adam Saadi
10.2019 - 08.2023
Car-sales-representative
Mo Town Auto Sales
10.2017 - 11.2019
Associate Of Business Administration -
Wayne State College