Julie Fowler
Cape Canaveral,FL
Summary
Skilled in library reference procedures with strong background as Library Reference Assistant and Circulation Assistant. Possess comprehensive knowledge and management of peridicals, maintaining library materials and handling patron inquiries. Strengths include effective communication skills, ability to manage multiple tasks simultaneously and excellent organizational skills. Demonstrated impact in previous roles by improving efficiency in circulation processes and enhancing patron satisfaction levels. Proficient reference librarian assistant with a strong focus on problem solving and digital resource management. Successfully assisted patrons with inquiries and organized library materials, enhancing the accessibility and efficiency of services offered.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Reference Librarian Assistant
Cape Canaveral Library/Brevard County Libraries
Cape Canaveral, Florida
04.2020 - 03.2024
- Assisted patrons in locating reference materials and resources.
- Monitored usage of online resources and subscription services.
- Assisted patrons from within the library and external locations with locating materials.
- Assisted in compiling lists of recommended reading material for various age groups, interests and special events.
- Provided reference and research assistance to patrons in person, by phone, or through email.
- Assisted patrons with library inquiries and resource navigation.
- Organized and maintained library materials for easy access.
- Collaborated with staff to ensure a welcoming environment for visitors.
- Provided technology assistance to patrons using library computers and equipment.
- Answered incoming calls, responded to emails, faxes and other inquiries regarding library system holdings and locations.
- Assisted staff in creating engaging community programs and events.
- Maintained positive working relationship with fellow staff and management.
Library Circulation Assistant
Cocoa Beach Public Library/Brevard County Librarie
Cocoa Beach, Florida
11.2016 - 03.2020
Education
Master of Social Work - Clinical Social Work
University of Kentucky
Lexington, KY 08.1984 - 08.1985
Master of Science - Counseling
Indiana University, Bloomington
Bloomington, IN 05.1979 - 05.1981
Associate of Arts - English Literature And Creative Writing
Indiana University, Bloomington
Bloomington, IN 05.1973 - 05.1979
Skills
- Reference assistance
- Resource navigation
- Digital resource management
- Library software proficiency
- Crisis intervention
- Confidentiality compliance
- Interpersonal communication
- Conflict resolution
- Advocacy skills
- Individual counseling
- Self-esteem building
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Community outreach
- Circulation desk
- Computer assistance
- Hospitality and accommodation
- Periodicals management
- Reference services
- Library instruction
- Professional demeanor
Timeline
Reference Librarian Assistant
Cape Canaveral Library/Brevard County Libraries
04.2020 - 03.2024
Library Circulation Assistant
Cocoa Beach Public Library/Brevard County Librarie
11.2016 - 03.2020
Master of Social Work - Clinical Social Work
University of Kentucky
08.1984 - 08.1985
Master of Science - Counseling
Indiana University, Bloomington
05.1979 - 05.1981
Associate of Arts - English Literature And Creative Writing
Indiana University, Bloomington
05.1973 - 05.1979