Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
13
13
years of professional experience
Work History
Learning and Development Manager
Young Ladies With Potential, NonProfit
02.2022 - 08.2024
Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing.
Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
Learning and Development Specialist
Walmart, Inc
07.2019 - 11.2021
Maintained strong knowledge of Underwriting by participating in weekly meetings, conferences and online education classes.
Assessed training needs through surveys, meetings with managers/directors.
Created and offered additional materials to enhance training.
Negotiated contracts with clients for desired training outcomes, fees or expenses.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Explained goals and expectations required of trainees.
Vice Present of Administration
Nonprofit Network Irvine CA
02.2012 - 06.2019
Collaborated with CEO to implement changes to the company's platform to enhance productivity.
Integrate learning management system (LMS). Developed various training lessons within the LMS. Managed and tracked individual performances via LMS.
Measure individual performance to meet or exceed expectations.
Reviewed Fiscal agreements to verify completeness and accuracy according to applicable policies.
Collaborated with cross-functional teams on corporate initiatives, enhancing overall organizational effectiveness and driving positive change throughout the company.
Board of Director provided knowledge of product guidelines and all systems used.
Corporate Administrator
Realty World Corporation
06.2016 - 11.2017
Monitor the leasing team’s sales and progress by utilizing various reports from Salesforce.
Manage and coach team to respond to customer issues. Ensure it is handled properly within both communities, while delivering high customer service.
Creating and/or revamping policies to align with underlying issues at hand.
Identified appropriate solutions to minimize issues and quickly solve problems.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Audit monthly variance reports, complete survey/slip count reports to LA County Dept. of Beaches and Harbor, monitor customers’ delinquent accounts and create payment plan for outstanding balances.
Managed sensitive legal documentation including contracts, agreements, and intellectual property filings ensuring protection of company assets.
Created detailed reports highlighting key business metrics which aided executive leaders in identifying areas for improvement or investment opportunities.
Education
Master of Arts - Administration And Leadership
Loma Linda University
Riverside, CA
Skills
Leadership Development
Microsoft Windows and Office
Diversity and Inclusion
Onboarding Programs
Adult Learning Theory
Teamwork and Collaboration
Documentation Development
Timeline
Learning and Development Manager
Young Ladies With Potential, NonProfit
02.2022 - 08.2024
Learning and Development Specialist
Walmart, Inc
07.2019 - 11.2021
Corporate Administrator
Realty World Corporation
06.2016 - 11.2017
Vice Present of Administration
Nonprofit Network Irvine CA
02.2012 - 06.2019
Master of Arts - Administration And Leadership
Loma Linda University
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