Julie Glenn

• Provides initial intake of all inquiries for treatment in Radiation Oncology via phone calls, emails and contact forms from clients and referring veterinarian community.
• Evaluates patient's medical history, acquiring medical records and imaging from all sources and determines candidacy for treatment. Informs clients of possible treatments protocols and corresponding financial estimate and logistics of treatment.
• Responsible for planning and coordination of daily service flow, ensuring staffing is allocated appropriately and maximizing resources needed to execute daily clinical plan.
• Acts as a liaison to clients, collaborating with medical team, keeping them informed and connecting clients with other associates to facilitate answers to questions.
• Coordinates information and care requirements for the patient, including resolving issues that could affect optimal care progression. Fosters team support for the patients care and treatment.
• Maintains advanced knowledge of procedures, technology and resources as it pertains to Radiation Oncology to communicate with other veterinary professionals and clients appropriately.
• Responsible for reviewing, auditing and completing patient estimates and invoices.
• Oversees client service coordinator in their role, giving direction and education regarding procedures and corresponding communication with clients.

• Established standard operating procedures of both clinical services and customer relations upon inception of business in 2014. Responsible for communication with clients and referring veterinarian community, creating accessible information about available services with a tailored focus on exceptional communication and transparency.
• Provided all customer care from initial intake to completion of treatment process, including resolution of conflicts in both clients services and financial policies. Supported associates in communication challenges with clients and intra-staff relationships.
• Responsible for financial reporting, including accounts receivable, income reconciliation, accounts payable, inventory, budgeting and setting service fees.
• Oversight of patient medical records, documentation of communication with clients and referring veterinarians and post-treatment inquiries and concerns.
• Created and managed clinical data of all procedures to assist in creation of case studies and marketing materials.
• Served as point of contact for all operations of practice, including compliance with regulatory requirements, oversight of building renovations and equipment service, upgrades and installation and information technology support.
• Regulated reviewed work processes ensuring efficiency of workflow, including implementation of technology and process improvements.
• Coordinated radiation therapists schedules and per-diem coverage of clinical staff as needed.
• Planned and executed regularly scheduled team meetings and ensuring understanding of changes in protocols and policies. Provided team communication, addressed concerns or challenges as they occurred and proactively gathered feedback to build positive staff relations.

Provided customer service including greeting clients, answering telephonesPerformed administrative and clerical functions including dictations, drafting and proofreading documents.