Julie Gomory
Oviedo,FL
Summary
Dedicated and customer-focused professional with extensive experience in retail management, customer relations, and service excellence. Proven ability to lead teams, resolve customer concerns, and implement strategies that enhance customer satisfaction and business success. Adept at creating a positive shopping experience, training staff in customer service best practices, and fostering customer loyalty.
Overview
28
28
years of professional experience
Work History
Assistant General Manager (AGM)
Marshal Retail Group
Orlando, FL
05.2025 - Current
- Coordinate with Airport Facilities on maintenance, builds, and emergencies
- Point person on any airport compliance programs
- Fully trained on POS, Storeforce, ADP, Aptos, PowerDMS
- Assist general manager with all critical initiatives
- Supervisory duties, performance management and coaching of departmental staff
- Assist in the upkeep of stores by maintaining store displays and merchandising
- Ensure accurate record keeping and floor placement
- Manage all personnel
Store Manager
Lane Bryant
Orlando, FL
08.2022 - 10.2024
- Provided exceptional customer service and trained staff to deliver a superior shopping experience.
- Managed customer inquiries, complaints, and escalations, ensuring prompt and effective resolution.
- Developed and implemented sales strategies that increased customer engagement and revenue.
- Supervised daily operations, including cash handling, inventory management, and team leadership.
- Organized promotional events to boost customer retention and brand awareness.
Credit Manager
Capital One
Orlando, FL
07.2020 - 08.2021
- Assisted customers with account inquiries, payment issues, and credit evaluations.
- Maintained positive customer relationships by providing clear and empathetic communication.
- Monitored customer accounts and provided guidance on credit management solutions.
- Managed outstanding accounts to minimize bad debt and ensure profitability
- Assessing credit risk, approving or rejecting loan applications
- Maintain records, collections, and ensure compliance with regulations
- Analyze financial statements credit reports
General Manager
Joann Fabrics
Orlando, FL
10.2014 - 04.2020
- Led store operations with a strong focus on customer satisfaction and service quality.
- Trained employees on best practices in customer interactions and service excellence.
- Resolved customer concerns effectively, ensuring a positive shopping experience.
- Managed staffing, inventory, and financial performance to optimize store success.
Invoice Manager
Walmart
Lancaster, PA
07.1997 - 01.2006
- Managed invoicing processes while ensuring excellent customer service in billing matters.
- Ensuring invoice accuracy managing payment data
- Maintain financial records
- Generate invoices, and reconcile billing discrepancies
- Resolved customer billing inquiries with professionalism and accuracy.
- Supervised staff and maintained accurate financial records to support business operations.
Education
Business Administration and Management -
Central Florida Community College
Ocala, FLSkills
- POS systems and computer literacy
- Phone etiquette and front desk management
- Microsoft Office proficiency
- Hospitality and customer service
- Process improvement and complaint resolution
- Conflict management and resolution
- Business development and account management
- Team leadership and training
- Retail sales transactions and merchandising
- Document management and filing
- Cash handling and transactions
- Calendar management and time management
- Typing and word processing skills
- Performance management and upselling strategies
Timeline
Assistant General Manager (AGM)
Marshal Retail Group
05.2025 - Current
Store Manager
Lane Bryant
08.2022 - 10.2024
Credit Manager
Capital One
07.2020 - 08.2021
General Manager
Joann Fabrics
10.2014 - 04.2020
Invoice Manager
Walmart
07.1997 - 01.2006
Business Administration and Management -
Central Florida Community College