Julie Gonzalez
San Jose,CA
Summary
Experienced professional seeking an administrative position to utilize computer, accounting, and clerical skills in a dynamic office setting.
Overview
22
22
years of professional experience
Work History
Customer Service/Sales
Summit Uniforms
San Jose, CA
11.2017 - Current
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Administrative Assistant / Accounts Payable
Community Tax Service
02.2009 - 08.2013
- Supervised 5+ employees on daily basis
- Answered multi-line phones, e-mail, filling faxing
- Data entry, order supplies, scheduling shifts, etc
Accounting Manager
Yellow Cab Co. Peninsula, Inc.
08.2007 - 01.2009
- Managed 75+ employees
- Accounts payable / Accounts receivable
- Assisted the CEO with daily procedures
- Dealt with Insurance companies
- Handled as well as printed payroll for over 75+ employees
- Bookkeeping of all money transactions
- Scheduled inspection appointments for drivers
Administrative Assistant / Assistant Manager
Spherion
04.2006 - 04.2007
- Answering high volume of phone calls, e-mail, filling faxing
- Schedule shifts for employees
- Pre phone interviews
- Booking appointments
- Data entry, order supplies, scheduling shifts, ext
Administrative Assistant to the V.P. and CEO
Robert A. Bothman, Inc.
07.2004 - 03.2006
- Booking appointments
- Answered 15 multi-line phone
- E-mail offer letters, mail out confidential letters
- Ordered lunch and made reservations
- Scheduled meetings
- Gathered information for meetings
- Handled employee volume of over 75 + employees
Receptionist
Richmar Associates
01.2003 - 06.2004
- Answering phones
- Greeted clients
- Filling, faxing, mailing, data entry
Education
Certification - Pharmacy Technology
Boston Reed College
San Jose, CA06.2009
General Education - General Education
San Jose City College
01.2002
High School - General Education
Wilson High School
01.2001
Skills
- Microsoft Office
- Microsoft Excel
- Bilingual- English/Spanish
- Filing/Editing
- Typing (55 wpm)
- QuickBooks / Tabs
- Management Skills
- Customer Service Skills
- Telephone Skills
Employmentskills
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints on as-needed basis
- Ability to follow instructions well and make decisions with no supervision
- Maintained all record-keeping procedures without error
- Delegated responsibilities to employees to meet company’s expectations
- Effectively developed telephone communication skills and consistently met quotas
- Strong written and verbal communication skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/Sales
Summit Uniforms
11.2017 - Current
Administrative Assistant / Accounts Payable
Community Tax Service
02.2009 - 08.2013
Accounting Manager
Yellow Cab Co. Peninsula, Inc.
08.2007 - 01.2009
Administrative Assistant / Assistant Manager
Spherion
04.2006 - 04.2007
Administrative Assistant to the V.P. and CEO
Robert A. Bothman, Inc.
07.2004 - 03.2006
Receptionist
Richmar Associates
01.2003 - 06.2004
General Education - General Education
San Jose City College
High School - General Education
Wilson High School
Certification - Pharmacy Technology
Boston Reed College