Julie Goodell
Minot,ME
Summary
Subject matter expert in Distribution SAP, mapping, GIS and asset and equipment record management. Able to learn new skills quickly.
Overview
33
33
years of professional experience
Work History
Line Clerk
Central Maine Power
Lewiston, ME
05.1989 - 07.2022
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Trained staff members to perform work activities and use computer applications.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Supported office clerical functions using word processing and other software, email and office machines.
- Developed organizational filing systems for confidential customer records and reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Delivered messages and ran errands.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
- Assisted with special projects as assigned by management team.
- Computed, recorded and proofread data or reports.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Observed OSHA regulations in daily operations where applicable to promote safe performance of maintenance tasks.
- Answered telephones, directed calls, and took messages.
- Monitored and directed work of lower-level clerks.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Coordinated with internal departments to resolve any operational issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Central Maine Technical College
Auburn ME Skills
- Goal-oriented mindset
- Territory management
- Team supervision
- Analytical thinking
- Goal driven
- Teamwork and collaboration
- Detail-oriented
- Friendly and helpful
- Multitasking Abilities
- Excellent communication
- Customer service
- Adaptable and flexible
- Decision-making
- Self motivation
Timeline
Line Clerk
Central Maine Power
05.1989 - 07.2022
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Central Maine Technical College