Julie Grzelcyk
Everett,MA
Summary
Dynamic and results-oriented Medical Assistant with a proven track record, adept in patient care and streamlining operations to enhance efficiency. Skilled in Electronic Health Records (Epic) and exceptional people skills, demonstrated by improving patient satisfaction. Excelled in maintaining confidentiality and boosting operational workflow.
Overview
9
9
years of professional experience
Work History
Associate
TD Garden
Boston, MA, USA
08.2016 - Current
- Provided exceptional customer service in a very faced paced environment by anticipating the needs & ensuring customers satisfaction with a 15% increase in sales
- Prepared and served food beverages according to health and safety standards
- Used good judgment when serving alcohol to customers, ensuring they have the correct identification & used good judgment according to serving guidelines
- Served & prepared customers orders in a timely fashion, while also operating the cash register
- Ran a stand/bar with 3-4 other people & re-stocked as needed, counted inventory before & after shift to ensure sales matched inventory used
Practice/Medical Assistant
Mass General Brigham
Boston, MA, USA
10.2024 - 02.2025
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Answering the phone & booking appointments for patients and answering various questions patients might have
- Managed inventory of medical supplies and ordered replacements as necessary
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Conducted pre-appointment calls to confirm patient attendance and preparation
- Recorded patients' medical history, vital statistics and information in medical records
- Supported front office duties, including answering phones and greeting patients
Medical Assistant
Lahey Hospital
Burlington, MA, USA
05.2024 - 10.2024
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
- Soothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Updated records in EHR system, carefully protecting patient information and verifying data
Education
Certificate -
Campus ED (Mass General/Ready to Work)
05.2024
Nursing School -
Bunker Hill Community College
04.2023
Skills
- People skills
- Time management
- Electronic health records
- Epic
- Problem-solving
- Analytical thinking
- CPR/AED
- Medical dictation
- Analytical decision-making skills
Timeline
Practice/Medical Assistant
Mass General Brigham
10.2024 - 02.2025
Medical Assistant
Lahey Hospital
05.2024 - 10.2024
Associate
TD Garden
08.2016 - Current
Certificate -
Campus ED (Mass General/Ready to Work)
Nursing School -
Bunker Hill Community College