Julie Guando

I was the head teller in charge of the vault, Tau ,Atms and ordering the cash for the branch. I am a notary public. Selling bank products,servicing and connecting with all the customer new and existing.

• Created welcoming and comfortable environment.
• Handled customer complaints to satisfy and retain customers..
• Implemented and developed ticketing support and phone systems.
• Maintained high level of professionalism and discretion when dealing with customers.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Cross-sold credit cards, loans and other bank products.
• Assisted customers with banking needs and inquiries.
• Established rapport with new clients to increase satisfaction and loyalty.
• Executed wire transfers, stop payments and account transfers.
• Counted, verified and handled bank deposits and armored car transactions.
• Maintained friendly and professional customer interactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.

• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Placed orders to restock items before supplies ran out.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Assisted with menu development and planning.