Julie Hale
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
16
16
years of professional experience
Work History
Assistant Manager, Inventory Manager, & Key Holder
Once Upon a Child
Valparaiso, IN
09.2009 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Optimized inventory levels to meet fluctuating demand, ensuring product availability.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Improved team morale and efficiency through effective delegation and clear communication.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Education
Certificate - Medical Assistant
MedCerts
06-2021
Certificate - Massage Therapist
Sawyer College
05-2004
High School Diploma -
Portage High School
Portage, IN06-1998
Skills
- Client relations
- Cash management
- Effective team leadership
- Strategic decision-making
- Critical thinking in problem resolution
- Customer service expertise
- Effective time allocation
- Team engagement
- Workforce skill enhancement
- Staff supervision
- Proficient in delegating responsibilities
- Effective workload organization
- Dispute resolution
Timeline
Assistant Manager, Inventory Manager, & Key Holder
Once Upon a Child
09.2009 - Current
Certificate - Medical Assistant
MedCerts
Certificate - Massage Therapist
Sawyer College
High School Diploma -
Portage High School