Dynamic, results-oriented professional with proven experience demonstrating success in cultivating customer relationships through effective communication and persistence. Experienced in increasing client retention through on-time product delivery, product quality, and understanding clients’ business needs. Enthusiastic and eager to contribute to team success through diligent work ethic, attention to detail, and excellent organizational skills.
● Focused on developing profitable new business account relationships and increased profitability on existing accounts
● Identified and closed business opportunities based on knowledge of clients
● Planned, prepared, and presented sales meetings to existing and prospective clients to provide information on benefits of using Elavon’s products and services
● Implemented and maintained effective referral network and call program to promote new business
● Identified and closed new sales opportunities with digital marketing and finance solutions to help clients grow their business
● Found, evaluated, and recommended quality restaurants and bars to over 20 million loyalty customers across major airlines, hotels, etc. through their dining programs
● Planned, prepared, and executed consultative sales meetings with prospective advertising clients to find solutions to meet their needs and goals
● Built rapport and developed strong client relationships
● Collaborated with account managers, internal contract operations, and marketing teams to ensure goals were continually being met for clients
● Identified and closed new sales opportunities with digital and print marketing solutions
● Leveraged existing contact base and built upon it to meet or exceed monthly sales goals
● Planned, prepared, and executed consultative sales meetings with potential advertising clients
● Identified and developed strong client relationships
● Maximized revenue growth within existing accounts and territories
● Received recognition for selling most new customer accounts for Local Flavor in 2019 and 2020
● Managed patient electronic medical records, scheduled patient appointments and surgeries
● Performed Goldmann applanation tonometry, tonopen, retinoscopy, refraction, and lens neutralization with manual lensometer
● Managed optical center, sold and repaired eyewear
● Performed tests such as Fundus photography, Oculus Pentacam, Stratus and Cirrus OCT, and Humphrey visual field
● Managed patient electronic medical records
● Performed Goldmann applanation tonometry, autorefraction, retinoscopy, refraction, and lens neutralization with manual lensometer
● Performed tests such as Fundus photography, Oculus Pentacam, Stratus and Cirrus OCT, and Goldmann and Humphrey visual fields
● Managed patient electronic medical records
● Performed Goldmann applanation tonometry, tonopen, keratometry, pachymetry, autorefraction, retinoscopy, refraction, lens neutralization with manual lensometer, and sterilized instruments
● Performed tests such as A-scan (IOL Master), Fundus photography, Oculus Pentacam, Stratus and Cirrus OCT, immersion and contact immersion, Goldmann and Humphrey visual fields, and wrote protocols for testing equipment
● Trained new technicians
● Scheduled eye examinations and surgeries, handled online orders for contact lenses
● Responsible for online insurance verification, coding, and filed claims/denials
● Coordinated bulk mailings of promotional music and materials
● Answered multi-line phone system
● Served as point person for ordering office and studio supplies
● Maintained control of monthly costs associated with office and studio by keeping accurate spend down records
● Served as liaison to studio clientele to ensure a creative environment during the recording process
● Duplicated and packaged CDs for promotional purposes
● Handled scheduling, follow-up of appointments, and studio bookings
● Prepared patients for examination
● Performed tests such as Humphrey and Goldmann visual fields and HRT
● Scribed for physicians and assisted with in-office procedures
● Performed autorefraction, lens neutralization, checked visual acuity, and scheduled surgeries and eye examinations
● Sales of eyewear and contact lenses
● Filed patient charts, priced and managed inventory, and handled patient transactions
● Answered phones and notified patients for pick up of eyewear and/or contact lenses
CMSA (Certified Medical Scribe Apprentice)
CMSA (Certified Medical Scribe Apprentice)