Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Julie Hammons

Julie Hammons

Maxwell,TX

Summary

PTCB Certified Texas State Board of Pharmacy Technician license. Professional skills: Medication Dispensing: Help Pharmacists with accurately dispensing prescriptions and over the counter medications. Prepared medications for patients in a clean and sanitary workspace in the most efficient manner. Prescription Verification: Verify prescription details for accuracy and completeness always ensuring patient safety. Assisted in patient intake and data entry ensuring smooth production lines. Collaborate with Physicians' and other healthcare staff for clarification and Prior Authorization submissions. Customer Service: Provided excellent customer service experiences with empathy and a professional manner. Managed cash register with accuracy and properly submitted transactions. Utilized excellent listening and problem-solving skills at all times. Always willing to help team members and customers.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Care Representative

SelectRX
01.2025 - 09.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.

CPHT

Walgreens
11.2021 - 06.2024
  • (2 years 7 months)

CPHT

Tarrytown Expocare Pharmacy
09.2019 - 03.2021
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

CPHT

Walmart and Sam's Club Pharmacy
07.2012 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

South Eugene High School
Eugene, OR
06-1987

Skills

  • Employee Training
  • Customer Support
  • Chat
  • Customer Service Operations
  • Pharmacy
  • Mathematics
  • Basic Math
  • Team Problem Solving
  • Clerical Skills
  • Online Data Entry
  • Inbound customer service
  • Customer service
  • Call center experience
  • Payment processing
  • Order processing
  • CRM software
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Active listening

Websites

Certification

  • Registered Pharmacy Technician - Texas State Board of Pharmacy Issued Jul 2012 - Expires Jul 2026 210075
  • PTCB - Pharmacy Technician Certification Board (PTCB) Issued Sep 2010 - Expires Dec 2026 530107010099332


Timeline

Customer Care Representative

SelectRX
01.2025 - 09.2025

CPHT

Walgreens
11.2021 - 06.2024

CPHT

Tarrytown Expocare Pharmacy
09.2019 - 03.2021

CPHT

Walmart and Sam's Club Pharmacy
07.2012 - 09.2019

High School Diploma -

South Eugene High School

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