Julie Harmon
Flint,MI
Summary
Dynamic Office Manager/Customer Service Representative with a proven track record at Gary D. Thibo, excelling in customer relations and office administration. Expert in handling sensitive information, enhancing customer satisfaction, and improving retention rates through exceptional service and problem resolution. Skilled in multitasking and fostering long-term client loyalty, demonstrating both strong organizational abilities and empathetic communication.
Overview
27
27
years of professional experience
13
13
years of post-secondary education
Work History
Office Manager/ Customer Service Representative
Gary D. Thibo
1063 S. State Rd. Ste. 9, Davison, MI 48423
07.1997 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
High School Diploma -
Goodrich High School
Goodrich, MI06.1991
Resident Producer/Property And Casualty - Insurance
State of Michigan
Department Of Insurance And Financial Services 2011 - Current
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Relationship Building
- Problem Resolution
- Good Judgment
- Documentation And Reporting
- Professional and Courteous
Timeline
Resident Producer/Property And Casualty - Insurance
State of Michigan
2011 - Current
Office Manager/ Customer Service Representative
Gary D. Thibo
07.1997 - Current
High School Diploma -
Goodrich High School