Julie Harris
Cincinnati,OH
Summary
Dedicated and experienced nursing professional with over 10 years of case management/care coordination experience and 7 years of leadership experience. Skilled in nursing, case management/care coordination, utilization review, and leadership. Able to implement successful strategies to improve daily operations, processes, outcomes, and deliverables. Exceptional ability to lead interdisciplinary teams and promote positive patient and departmental outcomes. Proficient in leveraging data analysis to drive improvements and ensure compliance with regulations. Effective communicator and problem-solver with strong leadership skills. Dedicated to driving operational excellence and optimizing patient and business outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Management Director
Piedmont Henry Hospital
Stockbridge, GA
09.2018 - Current
- Provided performance improvement, operational, and financial management for the Care Management department
- Developed and implemented strategic processes to support and improve department and hospital workflows, expectations and functions
- Successfully created and modified processes to improve department performance and positively impact pertinent department metrics
- Ensured alignment of Care Management services with evidence-based guidelines, established standards of care practice, and hospital policies
- Utilized relevant data to promote excellence in day-to-day operations and ensure compliance with CMS, DNV, and hospital regulations
- Fostered collaborative relationships among hospital departments to ensure effective achievement of patient and business goals
- Collaborated with facilities and vendors to drive strong relationships, improve communication and promote care coordination.
Care Management Manager
Piedmont Henry Hospital
Atlanta, GA
04.2018 - 09.2018
- Managed day-to-day operations of RN CMs, SWs, and CM Assistants
- Provided leadership, coaching, and management of staff while facilitating department activities
- Ensured compliance to address length of stay/excess days and identified barriers to discharge
- Oversaw daily assignment management, data collection, policy enforcement, and supported departmental operations.
RN Care Management Supervisor
Piedmont Atlanta Hospital
Atlanta, GA
07.2017 - 04.2018
- Supervised CMs and CM Assistants, consulting on long LOS patient cases to identify needs and implement solutions
- Conducted utilization reviews using InterQual and collaborated with insurance company representatives.
RN Case Manager
Piedmont Atlanta Hospital
Atlanta, GA
02.2016 - 07.2017
RN Case Manager
Optum
Atlanta, GA
Clinical Care Coordination Manager, Case Manager, PACU Nurse
Medical Center of Central Georgia
Macon, GA
Therapist
StressCare Counseling Services
Watkinsville, GA
Patient Educator, Charge Nurse, ICU Nurse
Northeast Georgia Medical Center
Gainesville, GA
Education
Master’s Degree in Community Counseling -
University of Georgia
01.1991
Bachelor’s Degree in Nursing -
Medical College of Georgia (Satellite Program)
01.1987
Skills
- Staff Development
- Operations Management
- Strategic Planning
- Budget Management
- Verbal and written communication
- Cross-functional team leadership
- Team Management
Accomplishments
- Completed multiple leadership courses, including Black Belt.
- Successfully created a transportation project to significantly impact metrics related to ambulance transports.
- Instituted and supported departmental standard operating procedures and expectations resulting in a reduction in hospital length of stay and excess days.
- Successfully leveraged specific meetings and data to target length of stay and excess days.
- Created strategies to manage complex patients
- Negotiated with vendors to develop optimal plans for patients and the hospital’s business needs.
- Expertly communicated with patients, families, departments and vendors to the benefit of the patient and hospital
- Effectively supported the Care Management Department to positively manage change in the ever-changing field of healthcare
- Provided staff education and coaching to promote intradepartmental collaboration and professional growth while focusing on staff cohesiveness and efficiency
- Established initiatives to promote departmental and hospital efficiency and effectiveness
- Continuously assessed processes and addressed inconsistencies or issues to ensure compliance with all regulations.
Certification
- CCM
- ACM
- CMAC
Timeline
Care Management Director
Piedmont Henry Hospital
09.2018 - Current
Care Management Manager
Piedmont Henry Hospital
04.2018 - 09.2018
RN Care Management Supervisor
Piedmont Atlanta Hospital
07.2017 - 04.2018
RN Case Manager
Piedmont Atlanta Hospital
02.2016 - 07.2017
RN Case Manager
Optum
Clinical Care Coordination Manager, Case Manager, PACU Nurse
Medical Center of Central Georgia
Therapist
StressCare Counseling Services
Patient Educator, Charge Nurse, ICU Nurse
Northeast Georgia Medical Center
Master’s Degree in Community Counseling -
University of Georgia
Bachelor’s Degree in Nursing -
Medical College of Georgia (Satellite Program)