Professional Summary
Overview
Work History
Education
Skills
Timeline

Julie Hawkins

American Modern Insurance
Cincinnati,OH
10
years of professional experience

Dedicated customer service professional with proven skills in effective communication and problem-solving. Experienced in data entry and call center environments, enhancing customer experiences and resolving inquiries efficiently. Eager to re-enter workforce and provide dedication and excitement to the job.

Work History

Customer Service Representative

2 Years 3 Months
American Modern Insurance | 09.2017 - 12.2019
  • Responded to customer inquiries regarding policy details and coverage options.
  • Handled billing inquiries and payment processing for policyholders effectively.
  • Wrote a wide range of policies in homeowner and vehicle categories.

Server/Trainer

7 Years 1 Month
Cracker Barrell Old Country Store | 03.2012 - 04.2019
  • Delivered exceptional customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu knowledge and service standards.

Customer Service Representative

2 Years
Fifth Third Bank | 03.2010 - 03.2012
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Educated clients on digital banking tools, enhancing user experience and engagement.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions. Specialized in checking, savings, and credit card accounts.

Education

Bachelor of Science - Social Work

Miami University | Oxford, OH

Skills

Customer service
Data entry
Active listening
Critical thinking
Call center experience

Timeline

Customer Service Representative

American Modern Insurance
09.2017 - 12.2019Read More

Server/Trainer

Cracker Barrell Old Country Store
03.2012 - 04.2019Read More

Customer Service Representative

Fifth Third Bank
03.2010 - 03.2012Read More

Miami University

Bachelor of Science from Social Work
Read More
Julie Hawkins