Dedicated customer service professional with proven skills in effective communication and problem-solving. Experienced in data entry and call center environments, enhancing customer experiences and resolving inquiries efficiently. Eager to re-enter workforce and provide dedication and excitement to the job.
Work History
Customer Service Representative
2 Years 3 Months
American Modern Insurance | 09.2017 - 12.2019
Responded to customer inquiries regarding policy details and coverage options.
Handled billing inquiries and payment processing for policyholders effectively.
Wrote a wide range of policies in homeowner and vehicle categories.
Server/Trainer
7 Years 1 Month
Cracker Barrell Old Country Store | 03.2012 - 04.2019
Delivered exceptional customer service to enhance dining experiences.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Trained new servers on menu knowledge and service standards.
Customer Service Representative
2 Years
Fifth Third Bank | 03.2010 - 03.2012
Delivered exceptional customer service by resolving inquiries and complaints efficiently.
Educated clients on digital banking tools, enhancing user experience and engagement.
Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions. Specialized in checking, savings, and credit card accounts.