Julie Henderson
Mesa,AZ
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
CrossCountry Mortgage
06.2022 - 03.2023
- Collaborated with cross-functional teams to align operations with corporate objectives
- Trained and guided team members to maintain high productivity and performance metrics
- Spearheaded operational procedures and processes to improve efficiency and optimize operations
Loan Officer Assistant /Processor
NFM Lending, Inc
08.2021 - 06.2022
- Set up files using loan officer checklist and submitted on-time for processing
- Answered inquiries and provided superior customer service to clients
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork
- Communicated with customers daily to request information and complete paperwork
- Monitored key dates to obtain information by deadlines
- Assembled important paperwork and disclosures for borrower
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base
Loan Officer Assistant /Processor
Caliber Home Loans, Inc
01.2021 - 08.2021
Loan Officer Assistant /Processor
Guaranteed Rate, Inc
01.2019 - 01.2021
Loan Officer Assistant /Processor
Caliber Home Loans, Inc
10.2016 - 01.2019
Loan Originator
Umpqua Bank
10.2015 - 10.2016
Regional Operations Manager
Opes Advisors
09.2014 - 09.2015
Underwriter
Umpqua Bank, Sterling Bank
04.2014 - 08.2014
Underwriter
Umpqua Bank / Sterling Bank
06.2012 - 04.2014
Processor
Umpqua Bank / Sterling Back
02.2011 - 06.2012
Skills
- Encompass
- Interview Applicants
- Complex Problem-Solving
- Microsoft Office
- Detailed Analysis
- Product Knowledge
- Closing Costs Calculation
- Customer Interaction
Accomplishments
Part of a Loan Officer Team that earned over 170 positive online reviews from purchase money clients.
Recognized by Underwriters and management for my proactive approach, guideline knowledge for complicated loans, and well-documented loan files.
Certification
- Licensed Mortgage Loan Officer in both WA and AZ
Timeline
Regional Operations Manager
CrossCountry Mortgage
06.2022 - 03.2023
Loan Officer Assistant /Processor
NFM Lending, Inc
08.2021 - 06.2022
Loan Officer Assistant /Processor
Caliber Home Loans, Inc
01.2021 - 08.2021
Loan Officer Assistant /Processor
Guaranteed Rate, Inc
01.2019 - 01.2021
Loan Officer Assistant /Processor
Caliber Home Loans, Inc
10.2016 - 01.2019
Loan Originator
Umpqua Bank
10.2015 - 10.2016
Regional Operations Manager
Opes Advisors
09.2014 - 09.2015
Underwriter
Umpqua Bank, Sterling Bank
04.2014 - 08.2014
Underwriter
Umpqua Bank / Sterling Bank
06.2012 - 04.2014
Processor
Umpqua Bank / Sterling Back
02.2011 - 06.2012
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