Julie Herrmann
Cleveland,Ohio
Summary
Led initiatives that increased wine club membership by 50% while managing beverage operations and staff training. Focused on optimizing customer experiences and operational efficiency to support overall revenue growth, ensuring high service standards across all interactions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Beverage/Service Manager
Hospitality Restaurants
Fairview Park, OH
12.2021 - 08.2023
- Managed beverage operations at Delmonicos Steakhouse and Rosewood Grill Strongsville, overseeing inventory, training staff, and recruiting front-of-house personnel.
- Oversaw daily operations to ensure exceptional customer service experiences.
- Managed staff schedules and delegated tasks for efficient workflow.
- Trained new employees on service standards and restaurant policies.
Bartender
Market Avenue Wine Bar
Cleveland, OH
03.2020 - 12.2021
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Managed inventory and restocked supplies to ensure bar readiness.
- Maintained cleanliness and organization of bar area during service hours.
- Coordinated service operations to enhance customer experience., ordering, and beverage programming to ensure smooth operations.
Manager
The Royce Detroit
Detroit, MI
12.2017 - 12.2019
- Led initiative increasing wine club membership by 50%.
- Expanded private party offerings, driving revenue growth.
- Managed staff schedules and ensured adequate coverage during peak hours.
Bartender/Server
The Sardine Room
Plymouth, MI
04.2015 - 12.2017
Server/Bartender
The Earle
Ann Arbor, MI
07.2011 - 04.2015
Education
Eastern Michigan University
Ypsilanti, MISkills
- Inventory management
- Beverage cost control
- Supplier relationship management
- Sales strategy support
- Staff training
- Team Leadership
- Customer service excellence
- Proficient in Microsoft products
Certification
- Wine and Spirits Education Trust Level 3
- Court of Master Sommeliers Intro
Timeline
Beverage/Service Manager
Hospitality Restaurants
12.2021 - 08.2023
Bartender
Market Avenue Wine Bar
03.2020 - 12.2021
Manager
The Royce Detroit
12.2017 - 12.2019
Bartender/Server
The Sardine Room
04.2015 - 12.2017
Server/Bartender
The Earle
07.2011 - 04.2015
Eastern Michigan University