Matthew Deakins
Nashville,TN
Summary
Hardworking Restaurant Manager with 13 years experience in the industry and currently overseeing the Bar operations at a high-volume establishment. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service/Beverage Manager
Tupelo Honey
Franklin, TN
06.2022 - Current
- Oversee ordering of all LBW products while maintaining target cost of goods while accurately counting all products weekly for inventory purposes.
- Train all bartenders on both prep and production with strict adherence to standard operating procedure..
- Oversee daily front of house operations ensuring guests have an experience that keeps them coming back.
- Foster and maintain a welcoming work culture where staff are productive, profitable, and held accountable.
Service Manager
Carrabba's Italian Grill
Franklin, TN
10.2020 - 05.2022
- Manage day-to-day restaurant operations in a high volume environment with a focus on quality and exceeding customer expectations.
- Oversee employee recruiting, hiring, performance management and discipline.
- Grew sales by 30% from 2019 numbers leading to being a top 10 store in the company for net sales in 2021.
Bar Manager
Carrabba's Italian Grill
Johnson City, TN
10.2018 - 10.2020
- Handled all ordering of LBW from vendors and completed both monthly and weekly inventory to assess AvT.
- Poured wine, beer and cocktails for guests while recommending food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender
Tupelo Honey Cafe
Johnson City, TN
06.2014 - 10.2018
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Coordinated workflow and fostered exceptional service through effective personnel management.
Education
Bachelor of Science - Radio And Television Broadcasting
East Tennessee State University
Johnson City, TN12.2017
Skills
- Scheduling and Coordinating
- Team Leadership
- Employee Training and Development
- Inventory Management
- Recruitment and Hiring
- Outreach Marketing for Off Premises
- Tracking and Improving Guest Satisfaction Scores Across Various Platforms
Certification
- TABC
- ServSafe
Timeline
Guest Service/Beverage Manager
Tupelo Honey
06.2022 - Current
Service Manager
Carrabba's Italian Grill
10.2020 - 05.2022
Bar Manager
Carrabba's Italian Grill
10.2018 - 10.2020
Bartender
Tupelo Honey Cafe
06.2014 - 10.2018
Bachelor of Science - Radio And Television Broadcasting
East Tennessee State University