Julie Huff

• Created claims through First Call
• Assign adjuster to claims
• Advised check received
• Bill review status with providers
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
• Met customer call guidelines for service levels, handle time and productivity.

• Confirmed appointments, communicated with clients, and updated client records.

• Answered phone promptly and directed incoming calls to correct offices.

• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.