Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Hughes

Wellford,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in HVAC industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Devoted to giving every customer a positive and memorable experience. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, multitasking and time management abilities, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Dealer Order Management Representative

Populus Group contracted by TRANE Technologies
Spartanburg, SC
10.2023 - Current
  • Reviewed customer inquiries regarding order status and provided updates as necessary.
  • Received, processed and tracked customer orders to ensure timely delivery.
  • Researched discrepancies between invoices, shipments and payments to resolve billing issues.
  • Communicated with customers via phone or email regarding order status updates and other inquiries.
  • Processed returns and refunds according to company policies and procedures.
  • Participated in training sessions conducted by Order Management Team Lead on new technologies or processes related to order management activities.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
  • Answered customers' questions about products, prices and availability.

Office Manager

Authorized Heating & Air Conditioning
Mauldin, SC
08.2022 - Current
  • Oversaw receiving and organizing correspondence by answering and forwarding calls, scheduling services and repairs in timely manner.
  • Reviewed files and records to obtain information and respond to requests.
  • Processed electronic and financing payments.
  • Monitored payments due and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and performance.

Office Manager

George M. Hill and Sons, Inc.
Spartanburg, SC
12.2014 - 08.2022
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Automated office operations for managing client correspondence, payment schedules, and data communications.
  • Elevated customer satisfaction rating by promptly resolving client issues by using judgement and initiative in handling confidential matters and requests.
  • Resolved customer inquiries and complaints requiring management level escalation.
  • Reviewed files and records to obtain information and respond to requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented and maintained company protocols to facilitate smooth daily activities by delegating work to staff, setting priorities and goals.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Handled scheduling and managed timely and effective allocation of resources.
  • Reviewed completed work to verify consistency, quality, and preformance.

Education

High School Diploma -

James F. Byrnes High School
Duncan, SC
05.2004

Skills

  • Oracle Application
  • Incontact
  • Sales Force
  • AHRI
  • Microsoft Office
  • Strategic Planning
  • Project Management
  • Customer Service
  • Operations Management
  • Customer Relations
  • Accounts Payable and Receivable
  • Scheduling
  • Invoicing and Billing
  • Policy Implementation
  • Relationship Building
  • Training and Coaching
  • Office Administration
  • CRM and Office Management Software

Timeline

Dealer Order Management Representative

Populus Group contracted by TRANE Technologies
10.2023 - Current

Office Manager

Authorized Heating & Air Conditioning
08.2022 - Current

Office Manager

George M. Hill and Sons, Inc.
12.2014 - 08.2022

High School Diploma -

James F. Byrnes High School

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Julie Hughes