Julie Johnson
Andover,MN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Reimbursement Team Lead
Neurotech NA, Inc.
04.2016 - Current
- Remotely manage a team of 4 reimbursement specialists focusing on discussing insurance benefits with patients, combating denials with insurance companies, and collecting payments from patients and payors.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Lead and motivate a team of reimbursement specialists to break monthly collections records.
- Work closely with credentialing department to ensure proper contracts and HIPAA compliance
- Improve team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Review and approve time off requests.
- Support multiple departments with answering questions that arise in order to quickly assist sales reps, insurance companies, and patients.
Patient Account Specialist
Hazelden Betty Ford Foundation
01.2016 - 04.2016
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Streamlined account management processes for improved efficiency and accuracy in recordkeeping.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
Medicare Operations Team Lead
Empi
11.2005 - 01.2016
- Developed and maintained a thorough knowledge of Medicare Part B and successfully trained, implemented, and monitored compliance of all team members.
- Trained new employees on department practices and systems so they received a clear understanding of department procedures and work instructions.
- Led team of nine employees to establish all guidelines are followed and files are kept up to date.
- Assisted with all questions from the team and also solved problems that arose.
- Approved time off requests and validated time cards.
- Resolved a variety of issues and complaints, such as billing disputes, coverage questions, and supply orders in a fast paced environment.
- Medicare billing and claim submission, compiled, organized, reviewed and evaluated all required documentation for billing purposes for TENS, NMES, PFES, range of motion splints, and lumbar and cervical traction units.
- Reviewed medical records to ensure proper coverage.
- Ensured effective management of Medicare patient files.
- Provided professional and courteous customer service to Medicare patients, assisting physicians and physical therapists with questions as well.
- Provided technical support and guidance to over 40 field sales representatives.
- Handled high call volumes while keeping up to date on all reports on a daily basis.
Education
Medical Coding Certificate, Physician Track
Bryant And Stratton College
Getzville, NY05.2015
Bachelor of Science - Marketing
University of Wisconsin - Eau Claire
Eau Claire, WI05.2003
Skills
- Trend Tracking
- Performance Monitoring
- Production Monitoring
- Schedule Management
- Employee Evaluation
- Performance Improvement
- Coaching and Mentoring
- Operations Management
- Customer Focus
- Documentation And Reporting
- Teamwork and Collaboration
- Account Management
Certification
- Medical Coding Certificate
Timeline
Reimbursement Team Lead
Neurotech NA, Inc.
04.2016 - Current
Patient Account Specialist
Hazelden Betty Ford Foundation
01.2016 - 04.2016
Medicare Operations Team Lead
Empi
11.2005 - 01.2016
Medical Coding Certificate, Physician Track
Bryant And Stratton College
Bachelor of Science - Marketing
University of Wisconsin - Eau Claire
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