Julie Johnson
Champaign
Summary
Dedicated Patient Service Representative with a strong focus on customer service and HIPAA compliance. Proven ability to resolve patient inquiries and train staff, ensuring a supportive healthcare environment.
Overview
43
43
years of professional experience
Work History
Patient Service Representative
Carle
Urbana, IL
07.2019 - Current
- Trained new staff on office procedures and customer service excellence to improve team performance.
- Resolved patient inquiries and issues promptly, fostering a supportive environment for healthcare access.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Phone Sales Representative
Warranty Group
Champaign, IL
10.2015 - 05.2019
- Trained new team members on effective sales techniques and product knowledge.
- Troubleshot problems for callers and helped independently resolve common issues.
Assistant Manager
Dollar Tree
Savoy, IL
10.2012 - 09.2015
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping environment.
- Monitored employee performance, providing constructive feedback to promote development and accountability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Store Manager
CVS Pharmacy
Champaign, IL
05.2009 - 07.2012
- Developed staff training programs, enhancing team productivity and service quality.
- Managed inventory levels, reducing shrinkage through effective stock management practices.
- Implemented in-store promotions, driving foot traffic and increasing sales volume.
- Fostered a customer-centric culture, resolving issues promptly to enhance loyalty.
Assistant Store Manager
Target
Champaign, IL
12.1984 - 01.2009
- Trained and mentored staff on customer service standards, fostering a positive shopping experience.
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Developed training materials that increased onboarding efficiency for new hires across departments.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Clerical
Tofaute & Spelman
Terre Haute, IN
09.1983 - 05.1984
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Hauser High School
Hope, IN05-1980
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment confirmation
- Phone and email etiquette
Timeline
Patient Service Representative
Carle
07.2019 - Current
Phone Sales Representative
Warranty Group
10.2015 - 05.2019
Assistant Manager
Dollar Tree
10.2012 - 09.2015
Store Manager
CVS Pharmacy
05.2009 - 07.2012
Assistant Store Manager
Target
12.1984 - 01.2009
Clerical
Tofaute & Spelman
09.1983 - 05.1984
High School Diploma -
Hauser High School