JULIE JONES

• Perform a comprehensive walkthrough of all homes collaborating with Luxury Retreats
• Provide a detailed assessment following a comprehensive home consultation
• Build relationships with homeowners and or property managers to ensure we are meeting their needs
• Inspect the homes thoroughly, from checking all fixtures, plumbing, electronics and more to ensure they all function properly
• Ensure the home is in accordance with our luxury & quality standards, making sure the property meets guests standards
• Respond to home issues and act in a timely manner to come to a resolution to fix the problem at hand

• Assisted the General Manager in the process of all leases, vendors & management
• Drafted correspondence to and from owners, tenants, vendors & management
• Assured collection of all tenant rents, generating aging reports & provide updates on outstanding A/R, along with assess late fees
• Created and updated all Lease Abstracts for each tenant
• Responsible for the properties Accounts Receivables & Payables
• Generated Purchase Orders for invoices over $10k
• Assisted with tenant move-in and move-out coordination
• Microsoft Excel, math & reading legal leases knowledge required

• Responsible for generating leads through sales calls, outside sales visits, telephone solicitations, tradeshows and networking
• Handled site tours of property
• Main objective to sell (4) hotels within our collection, the hotel guest rooms & meeting space
• Developed plans and actions by analyzing historical, current and future hotel market trends
• Prepared annual marketing plans & annual catering budgets
• Managed business to meet or exceed catering financial targets
• Prepared & Managed Banquet Event Orders (BEO’s) for all groups
• Assisted with overseeing the Banquets Department

• With over 2.2 million square feet of convention space, my responsibilities were not limited to the overall planning of conferences throughout the Hotel
• Oversaw and was responsible for the planning, event execution, and post execution activities for all Assigned Groups
• Ensured that BEO Production and distribution targets are maintained or improved while also ensuring the accuracy of information distributed to Operations for each group
• Maintained a High Presence/High Touch Rate on the Floor to ensure that groups receive the highest quality experience
• Oversaw and directed the Meeting Services Concierge team members
• Strong leadership, team player & being able to handle a stressful, time intensive environment required

· Responsible for assisting a total of four Conference Managers, with tasks not limited to doing Banquet Event Order (BEO) changes & assisting with projects.

· Assistant to previous Director of Catering with projects not limited to reports, assisting with BEO’s & doing menu comparison reports.

· Handled the audit of group’s attrition & prepared group resumes.

· Assisted in interview processes of new administrative candidates.

· Appointed trainer for new administrative team members

• Handled financial accounting of resident accounts
• Responsible for resident renewals, resident retention, community events & more
• Responsible for monthly pre-close and close-out of our financial books.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
• Kept accurate records of all resident and tenant correspondence
• Followed up on delinquent tenants and coordinated collection procedures
• Completed final move-out walk-throughs with tenants to identify required repairs
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

• Performed leasing duties, from leasing apartments to conducting site tours, lease agreement contracts, handled all incoming funds
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
• Verified tenant incomes and other information before accepting lease applications
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
• Appointed Mentor for the companies leasing consultants

• Responsible for generating new business, booking meeting functions, including weddings & guest room blocks
• Prepared contracts & proposals for potential clientele
• Maintained client accounts, prepared Banquet Event Orders (BEO’s) & Diagrams
• Conducted site tour visits
• Managed 11-day Banquet Event Order (BEO) meetings, discussing group details
• Worked & managed closely with Banquets, Executive Chef & Sales Department
• Collaborated on new menu ideas & implemented them on to our banquet menus