Julia Jordan
Mt. Pleasant,SC
Summary
Analytical and results-oriented Principal Program Manager. I bring a wealth of expertise in driving transformative initiatives within dynamic environments. My strategic mindset and pragmatic approach have consistently delivered complex from ideation through execution. I thrive on collaboration, forging strong partnerships across business and engineering stakeholders to ensure end-to-end ownership of multiple products and solutions. My track record of delivering impactful results, coupled with my passion for innovation and customer empathy, uniquely positions me to drive forward initiatives that empower individuals and organizations to achieve their goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Principal Program Manager
Amazon Web Services | Strategy & Operations
01.2023 - Current
- Led cross-functional teams to enhance operational effectiveness and agility by establishing clear roles, specialization, and aligning skills.
- Conducted strategic workshops to enhance account team productivity and accelerate deal flow, resulting in increased sales opportunities and business growth.
- Led the seamless execution of cross-functional and cross-organizational initiatives, employing preemptive risk mitigation strategies to ensure timeliness.
- Leveraged data-driven insights to track key performance indicators (OKRs), adoption metrics, business performance metrics, Net Promoter Score (NPS), and customer feedback.
- Created training resources for new program managers to enhance their leadership skills in managing projects and programs.
- Managed and reported project statuses, expediting delivery schedules and effectively addressing bottlenecks.
- Implemented solutions to drive continuous improvement of collaboration, productivity, and innovation within teams.
- Generated top-notch deliverables such as strategic agreements and business cases to aid client decision-making and action planning.
Principal Program Manager
Amazon, AWS Professional Services
05.2020 - 01.2023
- Managed full lifecycle of 10 cross-functional projects, ensuring smooth execution and global-scale impact.
- Identified cost-saving opportunities through vendor negotiations and process optimizations, resulting in an annual reduction of operational expenses by $495K.
- Cultivated relationships with C-suite stakeholders, aligning priority transformation initiatives with strategic objectives to facilitate data-driven decision-making.
- Engaged consistently with global customers, identifying their technical and business needs, translating them into actionable product requirements, and uncovering opportunities for growth and innovation.
- Effectively communicated product vision and value proposition through conference presentations, driving awareness among stakeholders and customers.
- Worked closely with Engineering and Sales departments to analyze customer feedback, resulting in increased sales prospects and revenue growth.
- Conducted customer business reviews, driving continuous improvement efforts resulting in 12% increase in job satisfaction and 15% enhancement of team health.
- Directed roadmap for multiple features, managing priorities and tradeoffs to streamline project execution and accelerate time-to-market.
Principal Customer Program Manager, Recruiting
Amazon, AWS Professional Services
02.2017 - 05.2020
- Directed high-impact talent acquisition programs and developed strategies to attract and retain top-tier talent in the Professional Services division.
- Implemented and led innovative recruitment methodologies, optimizing candidate engagement to exceed hiring goals.
- Led end-to-end feature development, collaborating with marketing and finance teams to ensure successful product launches and market penetration.
- Automated interviewer pool selection process with advanced AI-powered system, cutting manual workload by 50% and accelerating candidate evaluation and selection.
- Drove transformative initiatives, optimized recruitment processes, and enhanced employee experiences through the utilization of program management skills and strategic planning expertise.
- Fostered seamless collaboration among diverse teams, facilitating innovation and alignment to execute tailored talent acquisition strategies
- Cultivated influential relationships with internal stakeholders, providing strategic leadership in the adoption of progressive talent acquisition approaches.
Senior Account Manager/Recruiting Manager
Aerotek| Engineering Services
01.2003 - 11.2016
- Developed and executed comprehensive strategies for recruiting contract engineering candidates in specialized fields, optimizing business plans, competitive research, and student profiling to tap into limited talent pools effectively
- Advised clients on recruitment strategies and best practices, fostering collaboration and alignment with organizational recruitment objectives
- Managed a team of 10 recruiters, overseeing their performance, providing guidance, and implementing strategies to optimize recruitment processes and achieve organizational hiring objectives
- Utilized talent market expertise and data analysis to ensure a diverse candidate pool, educating internal stakeholders on recruiting emerging talent effectively.
Education
Bachelor of Arts - Organizational Communication
University of Central Florida
Skills
- Agile Methodology
- Corrective Action Planning
- Risk Management
- Market & Trend Analysis
- Relationship Management
- Business Forecasting
- Business Analysis
- Operational Excellence
- Sales Enablement
- Cross-functional Team Leadership
- Requirements Gathering
- Corporate Governance
- Lean Six Sigma
- Service Delivery Management
- Portfolio Management
- Stakeholder Management
- Project Leadership
- Change Management
- Complex Problem-Solving
- Contingency Planning
- Training and Mentoring
- Technical Leadership
- Strategic Planning
- Strong Analytical Skills
Certification
- Generative AI Overview for Project Managers, 2023
- Certified SAFe 5 Agilist, 2023
- Change Management Foundation & Practitioner, 2023
- StrengthscopeLeader Master Certification, 2021
- Strengthscope Master Facilitation Certification, 2021
- Command of the Message Training 1 & 2, 2014
- Situational Leadership 1 & 2, 2014
- Train the Train Master Certification, 2014
Affiliations
Built by Girls, Mentor January 2019 – Present
• Support career advancement and empowerment to pursue Women in Technology.
Amazon Internal Mentor Program January 2018 - present
•Accelerate leadership development, build relationships which ultimately contributing to the overall success and growth of the company.
Literacy Volunteer/Mentor September 2013 – June 2017
• Mentor underprivileged children needing literacy support through the city of Charleston.
Soccer & Cheer Mom
• Mom to two amazing kids, Jackson (12), and Charlie (10) who are very active in various activities.
Timeline
Principal Program Manager
Amazon Web Services | Strategy & Operations
01.2023 - Current
Principal Program Manager
Amazon, AWS Professional Services
05.2020 - 01.2023
Principal Customer Program Manager, Recruiting
Amazon, AWS Professional Services
02.2017 - 05.2020
Senior Account Manager/Recruiting Manager
Aerotek| Engineering Services
01.2003 - 11.2016
Bachelor of Arts - Organizational Communication
University of Central Florida
- Generative AI Overview for Project Managers, 2023
- Certified SAFe 5 Agilist, 2023
- Change Management Foundation & Practitioner, 2023
- StrengthscopeLeader Master Certification, 2021
- Strengthscope Master Facilitation Certification, 2021
- Command of the Message Training 1 & 2, 2014
- Situational Leadership 1 & 2, 2014
- Train the Train Master Certification, 2014
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