JULIE KELLY
Denver
Summary
Operations Manager with 8+ years of experience in project management and performance coaching. Achieved significant improvements in enrollment operations, contributing to measurable outcomes in high-growth settings. Expertise in aligning teams and technologies to optimize operational efficiency. Proven track record in scaling teams and managing complex projects with a focus on results-driven leadership.
Overview
9
9
years of professional experience
Work History
Operations Manager, Growth
Strive Health
08.2023 - Current
- Designed and managed SLA's, KPI's, and internal systems for performance tracking of commercial and Medicare health plans.
- Managed strategic operating group alongside Operations and Clinical teams to respond to requirements of highest acuity patients, focusing on triaging critical care and coordinating early interventions.
- Increased patient retention by 70% through design and implementation of key patient engagement initiatives.
- Conducted quarterly training for B2C sales team to enhance patient growth strategies.
Enrollment Operations Manager
Virta Health
08.2021 - 08.2023
- Coached and onboarded over 30 team members, achieving 90% performance-to-goal success.
- Developed execution strategies to improve individual team member performance based on identified KPIs.
- Aligned operational efforts with cross-functional teams, driving 60% year-over-year growth.
- Collaborated with product and analytics teams to implement data-driven quality improvements, consistently attaining a team average of 110% for quarterly goals met.
Associate Operations Manager
Virta Health
01.2019 - 01.2021
- Led an eight-member team of enrollment advisors, surpassing 20+% of enrollment goals QoQ.
- Utilized data-driven insights to manage performance and enhance team productivity.
- Coached team to deliver impactful member experiences through strategic guidance and sales coaching.
Enrollment Advisor
Virta Health
01.2019 - 12.2019
- Ranked highest among Enrollment Advisors (B2C) consistently surpassing quarterly goals by 30%.
- Designed patient onboarding workflow utilized by enrollment operations.
- Collaborated with enrollment leadership to map processes and address critical patient engagement drop-off points.
Clinical Support Specialist
Virta Health
01.2018 - 01.2019
- Joined at a critical growth stage during Series B funding round
- Responsible for all early stage enrollment processes, including reporting, identifying bugs, and assisting product and development teams with design of the enrollment flow
- Sole support specialist for the enrollment team; developed and built the support team from the ground up, including setting up Zendesk
Licensed Orthopedic Acupuncturist
Denver Acupuncture & Sports Medicine
01.2017 - 01.2018
- Managed portfolio of 150 active patients, ensuring comprehensive care and treatment oversight.
- Optimized appointment scheduling processes, resulting in $50K revenue increase within one year.
- Enhanced follow-up protocols and personalized care strategies, boosting patient retention by 15%.
Education
M.S. - Traditional Chinese Medicine
Pacific College of Health & Sciences
San Diego, CA06.2017
B.A. - Visual & Performing Arts
California State University San Marcos
San Diego, CA01.2007
Skills
- Google Suite and Microsoft Office
- Jira
- SQL proficiency
- Salesforce and Slack
- Data analysis
- Strategic planning
- Performance management
- Stakeholder engagement
Accomplishments
- Quarterly Impact Award, Collaborative Teamwork, Virta Health, 2019
- Rapid Iteration Award, Virta Health, 2022
Languages
Spanish
Limited
References
References available upon request.
Timeline
Operations Manager, Growth
Strive Health
08.2023 - Current
Enrollment Operations Manager
Virta Health
08.2021 - 08.2023
Associate Operations Manager
Virta Health
01.2019 - 01.2021
Enrollment Advisor
Virta Health
01.2019 - 12.2019
Clinical Support Specialist
Virta Health
01.2018 - 01.2019
Licensed Orthopedic Acupuncturist
Denver Acupuncture & Sports Medicine
01.2017 - 01.2018
M.S. - Traditional Chinese Medicine
Pacific College of Health & Sciences
B.A. - Visual & Performing Arts
California State University San Marcos