Julie Kerr (she/her)
Bridgeport,CT
Summary
I am currently an Assistant Marketing Manager with 20 years of combined experience in marketing and customer service. Self-directed and independent professional with 5+ years of experience executing marketing plans and tracking print costs. Organized, motivated and adaptable professional eager to apply exceptional time management and organizational skills to the Production Content Specialist position at Chani Nicholas Incorporated.
Overview
21
21
years of professional experience
Work History
Assistant Marketing Manager
MBI, Inc - The Danbury Mint/PCS
Norwalk, CT
06.2020 - Current
- Coordinate the printing of marketing material packages to send to customers via mail in accordance with USPS standards. Communicate via email with the printers and lettershops who inkjet/insert our marketing material packages and confirm the cost per 1,000 (CPM) is within 10% of the Marketing Plan CPM.
- Review product Marketing Plans to add to the Implementation Production Schedule.
- Proof/approve all marketing components before being released to print. Edit/proof component PDF art files and build mail file lists for a percentage of mailings.
- Find easy, cost-effective solutions when marketing material components are delivered late or with printer errors, potentially affecting the product's target drop date and projected monthly sales revenue.
- Interface with various Marketing Teams to suggest better ways to reduce costs/maximize savings by gang printing marketing material components.
Production Coordinator
MBI, Inc. - The Danbury Mint
Norwalk, CT
05.2017 - 06.2020
- Coordinated the printing of all the marketing materials to send to customers for our jewelry/coin/diecast products.
- Worked closely with my Supervisor and Marketing to confirm all materials were printed without error and delivered on time to the lettershop for inkjet/insertion; 95-98% of product drop dates were met.
- Maintained accurate records of production status in the Production Schedule excel spreadsheet.
- Initiated codesheets for tracking incoming product sales via phone/mail/online customer orders.
- Offered suggestions on how to improve the efficiency of daily tasks.
Customer Service Associate
MBI, Inc. - The Danbury Mint
Shelton, CT
04.2003 - 05.2017
- Delivered outstanding friendly and efficient customer service to new and long-standing customers by being attentive to their immediate needs and concerns.
- Upheld quality control policies and procedures as a jewelry inspection lead; handled monthly personalized products report.
- Supported customer service goals and enhanced relations through knowledgeable and positive communication.
- Secured customer satisfaction by advising customers of special pricing opportunities and discounts; maintained high upsell rates as a result.
- Documented conversations with customers to track requests, problems and solutions.
- Recommended improvements to products and services to mitigate complaints and relayed positive customer feedback to Marketing for consideration.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.1988
Bachelor of Arts -
Oberlin College
Oberlin, OH06.1993
Skills
- Program Marketing and Product Launch
- Internet and E-mail Marketing
- Customer Relationship Management (CRM)
- Effective workflow management; tactical planning
- Superlative communication skills
- Efficient multi-tasker with exceptional attention to detail
- Microsoft Word/Excel/Outlook/TeamViewer, Adobe Acrobat Reader DC, Portfolio, Web Client Transfer, Workfront, Zoom, Slack, Discord, Skype
Timeline
Assistant Marketing Manager
MBI, Inc - The Danbury Mint/PCS
06.2020 - Current
Production Coordinator
MBI, Inc. - The Danbury Mint
05.2017 - 06.2020
Customer Service Associate
MBI, Inc. - The Danbury Mint
04.2003 - 05.2017
High School Diploma -
Wilbur Cross High School
Bachelor of Arts -
Oberlin College