Julie Krisanayuth
Charleston,SC
Summary
Dynamic luxury retail leader skilled in elevating store performance and client satisfaction. Proven track record in implementing sales strategies, optimizing team performance, and enhancing the customer journey, resulting in increased loyalty and revenue. Adept at managing operations while nurturing a high-performing team.
Overview
8
8
years of professional experience
Work History
STORE MANAGER
Lake Pajamas
Charleston, SC
05.2026 - Current
- Lead daily store operations, sales-floor execution, and elevated client experience for the Charleston location
- Drove sales performance through KPI management, business planning, and team coaching to meet targets
- Hire, onboard, coach, and develop team members to deliver consistent service and performance
- Created and managed team schedules and labor planning to ensure optimal staffing and coverage
- Oversee visual merchandising, floor sets, inventory flow, replenishment, and operational standards
- Managed client concerns and service recovery to maintain brand experience and enhance customer loyalty
- Partner with district and headquarters leadership on store initiatives, events, and business priorities
ASSISTANT MANAGER | MANAGER ON DUTY
Veronica Beard
Charleston, SC
06.2024 - 05.2026
- Led daily luxury retail operations, floor leadership, and service execution
- Delivered high-touch clienteling and VIP guest experiences
- Drove sales performance by coaching team on KPIs and aligning targets with store goals
- Executed visual merchandising to enhance brand presentation and attract customer engagement
- Managed inventory flow and replenishment to ensure operational accuracy and product availability
- Resolved guest concerns while protecting brand integrity and loyalty
- Planned and executed in-store client events and partnered with vendors and community partners to support annual anniversary activations and drive year-over-year sales growth
STORE MANAGER
Golden Goose
Topanga, CA
12.2022 - 12.2023
- Oversaw all aspects of retail store operations, ensuring compliance with company guidelines and procedures
- Motivated team to achieve sales targets, KPIs, and profitability goals, fostering a high-performance culture
- Implemented sales strategies and client engagement initiatives that enhanced business growth and fostered repeat clientele
- Sourced, hired, trained, and developed team members to deliver exceptional service and meet performance expectations
- Championed customer satisfaction initiatives, managed store CRM system, and trained staff to effectively capture and utilize client data
- Maintained expert knowledge of internal procedures and ensured team members were well-trained in adherence to them
- Managed store inventory and demonstrated comprehensive knowledge of all product categories
- Contributed insights and participated in seasonal buying decisions
STORE MANAGER
Monnalisa
Beverly Hills, CA
04.2022 - 12.2022
- Led store operations while delivering elevated customer experiences aligned with luxury brand standards
- Assessed client needs and drove sales through proactive engagement and cross-selling opportunities
- Managed after-sales operations, ensuring seamless exchanges, returns, and special orders to enhance customer satisfaction
- Maintained expert knowledge of product collections, materials, and craftsmanship
- Leveraged clienteling strategies to cultivate long-term relationships, resulting in increased customer retention
- Collaborated cross-functionally with team members and leadership to efficiently fulfill special product requests, enhancing overall service delivery
SALES PROFESSIONAL
John Lobb
Beverly Hills, CA
07.2021 - 03.2022
- Delivered exceptional service to a discerning international clientele within a luxury environment
- Developed in-depth knowledge of high-end ready-to-wear and made-to-order shoes and accessories
- Maintained attractive in-store displays and supported after-sales and sales support activities to enhance customer experience
- Managed stock, including stock ordering, receiving, and maintenance, to ensure product availability
- Maintained comprehensive customer database to improve CRM initiatives and enhance customer relationships
SALES PROFESSIONAL
Tod's
Beverly Hills, CA
11.2018 - 07.2021
- Educated customers on product features and benefits of new collections and special events, driving engagement and sales
- Supported store operations and guided customers in selecting products that matched their needs and preferences, enhancing customer satisfaction
- Handled product exchanges, special orders, and reservations efficiently
- Participated in training programs and offered feedback to improve training effectiveness and team knowledge
Education
ASSOCIATE OF ARTS - BEHAVIORAL & SOCIAL SCIENCES
West Los Angeles Community College
Culver City, CASkills
- Retail Operations & Floor Management
- Sales KPI Tracking
- Inventory & Stock Control
- Visual Merchandising Standards
- CRM & Clienteling Platforms
- Luxury client engagement
- VIP client engagement
- POS & E-commerce Systems
- Retail analytics tools
- Team leadership
- Service recovery
- Time management
- Adaptability in fast pace
- Interpersonal communication
Timeline
STORE MANAGER
Lake Pajamas
05.2026 - Current
ASSISTANT MANAGER | MANAGER ON DUTY
Veronica Beard
06.2024 - 05.2026
STORE MANAGER
Golden Goose
12.2022 - 12.2023
STORE MANAGER
Monnalisa
04.2022 - 12.2022
SALES PROFESSIONAL
John Lobb
07.2021 - 03.2022
SALES PROFESSIONAL
Tod's
11.2018 - 07.2021
ASSOCIATE OF ARTS - BEHAVIORAL & SOCIAL SCIENCES
West Los Angeles Community College