Julie Lambert
Xenia,Ohio
Summary
Seeking a challenging position in a reputable organization, where I can apply my thirty-plus years of customer service skills, learn new skills, expand my knowledge, and leverage my learnings. I want an opportunity where I can make the best of my potential and contribute to the organization’s growth.
Overview
23
23
years of professional experience
Work History
Office Manager and Receptionist
Groomingdales Pet Salon & Boutique
Beavercreek, OH
03.2024 - Current
- Scheduled appointments.
- Answered phones.
- Relayed any messages.
- Handled pets.
Medical Center Representative
Dayton Center for Neurological Disorders
Centerville, Ohio
05.2023 - 12.2023
- Completed documents such as intake and insurance forms
- Made sure all billing information was correct
- Collected co-pays and outstanding balances on accounts
- Scheduled and confirmed patient and follow up appointments
- Greeted patients and visitors, ascertained reason for visit and directed them to appropriate staff
Remote Call Center/Customer Service Specialist
L-Brands/Victoria’s Secret
09.2020 - 12.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Remained open to feedback from supervisors and peers to build and improve skillset
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Medical Center Representative
Premier Health Partners
Dayton, Ohio
03.2017 - 09.2020
- Completed documents, case histories and forms, such as intake and insurance forms
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, and medical records
- Answered telephones and routed messages and documents such as laboratory results to appropriate staff members
- Greeted visitors, ascertained purpose of visit and directed them to appropriate providers
Managing Cosmetologist
Chateau Hair Salon
Beavercreek, Ohio
06.2002 - 03.2017
- Analyzed customer’s hair and other physical features to determine and recommend beauty treatments or suggest hair styles
- Examined hair texture and condition to determine appropriate treatment
- Offered color swatches to help clients choose desired hair colors
- Emphasized product benefits and assisted clients in selecting retail products or services for hair or skin needs
- Shaped eyebrows and removed facial hair with depilatory creams and waxes
- Created repeat business by developing long-term relationships with regular customers
- Created and displayed promotional material to attract new customers
- Handled customer transactions and counted cash drawers following shifts
- Performed store opening and closing procedures and adhered to security protocol
Education
Managing Cosmetology
Carousel Beauty College
Dayton, Ohio01-1988
Skills
- Courteous with strong service mindset
- Calm and professional under pressure
- Efficient and detail-oriented
- Effective written and verbal skills
- Customer relationship management
- Effective communication
- Organizational skills
References
Available upon request
Timeline
Office Manager and Receptionist
Groomingdales Pet Salon & Boutique
03.2024 - Current
Medical Center Representative
Dayton Center for Neurological Disorders
05.2023 - 12.2023
Remote Call Center/Customer Service Specialist
L-Brands/Victoria’s Secret
09.2020 - 12.2022
Medical Center Representative
Premier Health Partners
03.2017 - 09.2020
Managing Cosmetologist
Chateau Hair Salon
06.2002 - 03.2017
Managing Cosmetology
Carousel Beauty College