Julie Laubenstein
1336 S Norwood Ave, Apt.2, Green Bay,WI
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Festival Foods and Hy-Vee through exceptional service and efficiency. Skilled in using POS technology and implementing streamlined closing procedures, significantly improving transaction accuracy. Demonstrates strong work ethic, reliability, and clear communication. Previously, 30 years of experience in varied fields.
Overview
39
39
years of professional experience
Work History
Cashier, Customer Service
Hy-Vee Food Store
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
Closing Cashier
Festival Foods
11.2023 - 07.2024
- Utilized detailed knowledge of store layout enabling speedy resolution of queries on item locations improving overall customer experience.
- Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
- Enhanced store security by diligently monitoring the activities of customers and reporting suspicious behavior to management.
- Ensured accuracy in all transactions by meticulously following company policies and procedures regarding cash handling.
- Took initiative in restocking shelves and maintaining up-to-date product displays contributing to an organized and visually appealing store environment.
- Developed rapport with regular customers resulting in increased repeat business due to exceptional customer service provision.
- Increased efficiency within the closing process by implementing streamlined procedures for end-of-day tasks such as drawer balancing, report generation, and deposit preparation.
Owner/Self Employed
Laubenstein And Associates, PrintWorks, and Others
01.1986 - 12.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Business Major, Fine Arts Minor
UWGB
Green Bay, WIHigh School Diploma -
Green Bay West High
Green Bay, WI06-1975
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Honest and dependable
- Clear communication
- Guest inquiries
Timeline
Cashier, Customer Service
Hy-Vee Food Store
07.2024 - Current
Closing Cashier
Festival Foods
11.2023 - 07.2024
Owner/Self Employed
Laubenstein And Associates, PrintWorks, and Others
01.1986 - 12.2015
No Degree - Business Major, Fine Arts Minor
UWGB
High School Diploma -
Green Bay West High