Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Metscher

Cole Camp,Missouri

Summary

Dynamic customer service professional with a strong work ethic and integrity, honors, customer service awards at AT&T Call Center. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication. Skilled in point-of-sale systems and inventory management, consistently delivering exceptional service and fostering positive customer experiences.

Overview

31
31
years of professional experience

Work History

Cashier, Customer Service

Charley's Buffet
03.2016 - 11.2021

Cashier. Customer Service.

  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and ensured satisfaction.
  • Managed cash register, accurately handling payments and change.
  • Maintained cleanliness and organization of checkout area.

Secretary

Jubilee Ministries Church
02.1991 - 11.2019
  • Managed scheduling and calendar for church events and meetings.
  • Coordinated communication between ministry leaders and congregants effectively.
  • Maintained accurate records of membership and contributions using church management software.
  • Developed and implemented streamlined filing systems for administrative documents.

Customer Service Representative

AT&T Call Center
01.2016 - 12.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely resolution of service issues.
  • Trained new staff on customer service protocols and system navigation.
  • Collaborated with cross-functional teams to enhance service delivery processes.

Cashier. Customer Service. Scanning.

HyVee Grocery
05.2013 - 01.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
  • Maintained accurate cash drawer, ensuring accountability and financial integrity.
  • Assisted in inventory management by restocking shelves and organizing displays.

Education

CPhT Skills Certificate - Health Sciences, Pharmacy Technician

State Fair Community College
Sedalia, MO

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier, Customer Service

Charley's Buffet
03.2016 - 11.2021

Customer Service Representative

AT&T Call Center
01.2016 - 12.2018

Cashier. Customer Service. Scanning.

HyVee Grocery
05.2013 - 01.2016

Secretary

Jubilee Ministries Church
02.1991 - 11.2019

CPhT Skills Certificate - Health Sciences, Pharmacy Technician

State Fair Community College