Kevin Stumpf
Mentor,OH
Summary
Dynamic and dedicated customer service professional with proven success at Big Lots, excelling in customer relations and complaint resolution. Known for implementing best practices that enhance customer satisfaction and loyalty. Strong work ethic combined with patience and empathy ensures a positive shopping experience, while proficient in point-of-sale systems.
Overview
2
2
years of professional experience
Work History
Cashier, Customer Service
Big Lots
Mentor
10.2022 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed daily cash reconciliation.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Collaborated with team members to restock merchandise and maintain store organization.
- Implemented best practices for handling returns and exchanges, enhancing customer satisfaction.
- Addressed customer complaints professionally, resolving issues to ensure loyalty and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Mentor High
Mentor, OH06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Customer relations
Timeline
Cashier, Customer Service
Big Lots
10.2022 - 07.2024
High School Diploma -
Mentor High