NATALIE DAVIS
South Lake Tahoe,CA
Summary
Accomplished Store Manager with 25 years of progressive retail experience. Diligent, resourceful and enthusiastic professional focused on maintaining diverse product knowledge to meet all customer needs. Dedicated Sales Associate with a history of success achieving customer satisfaction, retention and referrals through the continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address the individual needs of clients, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments Experienced Store Manager and Sale Associate professional with strong leadership and relationship-building skills.
Seasoned floor supervisor successful at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.
Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
Work History
Cashier, Customer Service
TJMaxx
South Lake Tahoe
04.2024 - 12.2024
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Followed company security procedures for handling large sums of money.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Floor Supervisor
Cabin Creek Crystal
South Lake Tahoe, CA
08.2021 - 01.2024
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Monitored store customer service interactions to identify sales opportunities within all transactions.
- Assessed job sites to determine work needed.
- Managed cash register operations including deposits, withdrawals, transfers.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Presented and explained work orders to team.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Performed daily opening and closing procedures according to established guidelines.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Shared product knowledge with customers while making personal recommendations.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Created and sent price quotes to potential customers.
- Maintained a clean, organized, and safe work environment at all times.
- Completed or assisted with difficult or skilled tasks.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
- Monitored inventory levels and placed orders for additional stock as required.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Cashier
Grass Roots
South Lake Tahoe
03.2019 - 03.2020
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Balanced daily transactions on a computerized point-of-sale system.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints professionally in accordance with company policy.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Followed company security procedures for handling large sums of money.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Discounted purchases by scanning and redeeming coupons.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Sales Associate
Earthbound Trading Company
South Lake Tahoe, CA
02.2016 - 03.2019
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
- Educated new staff on organizational policies and procedures to promote timely and effective integration
- Prioritized and accomplished wide range of tasks each shift
- Skillfully prepared merchandise for distribution and placement across sales floor
- Accepted and processed returns
- Prepared merchandise for distribution and placement across sales floor
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
- Developed positive customer relationships through friendly greetings and excellent service
- Analyzed and properly processed product returns, assisting customers with other selections as needed
- Achieved sales goals and service performance goals by cultivating and securing new customer relationships
- Prepared merchandise for sales floor by pricing or tagging and putting all merchandise in proper place
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance
- Worked collaboratively in team environment
- Reported incidents to management
- Trained and served as a peer coach for new sales associates
- Educated customers on different products and product care
- Organized racks and shelves to maintain visual appeal of the store
Sales Associate/ Assistant Manager
Fragrance Vault
South Lake Tahoe, CA
03.2014 - 02.2016
- Responded to customer requests via telephone and email
- Verified all customers received receipts for purchases
- Skillfully prepared merchandise for distribution and placement across sales floor
- Accepted and processed returns
- Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications
- Updated computer inventory listings
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
- Managed customer cash and credit card transactions using company point of sale system
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Helped customers with questions, problems and complaints in person and via telephone
- Prepared merchandise for distribution and placement across sales floor
Sales Associate
Dog Dog Cat
South Lake Tahoe, CA
02.2012 - 03.2014
- Accepted and processed returns
- Maintained adherence to all company protocols
- Educated customers on different products and product care
- Worked collaboratively in team environment
- Ensured up-to-date maintenance of computer inventory listings
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Skillfully prepared merchandise for distribution and placement across sales floor
- Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals
- Analyzed and properly processed product returns and assisted customers with other selections
- Organized racks and shelves to maintain visual appeal of the store
- Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance
- Helped customers with questions, problems and complaints in person and via telephone
- Trained and served as a peer coach for new sales associates
- Prepared merchandise for distribution and placement across sales floor
- Demonstrated use and care of merchandise
- Suggested accessories and complementary purchases
- Answered questions regarding store policies and merchandise
- Verified all customers received receipts for purchases
- Analyzed and properly processed product returns, assisting customers with other selections as needed
- Organized products on racks and displays with focus on visual appeal and brand standards
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
Customer Service Representative/ Cashier
K-mart
South Lake Tahoe, CA
01.2010 - 01.2012
- Received multiple positive reviews which acknowledged dedication to excellent customer service
- Resourcefully responded to customer requests for products, services and information
- Recommended products and services aligned with customers' needs and preferences
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered average of 10-60 calls per day, addressing customer inquiries, solving problems and providing new product information
- Folded and arranged garments in attractive displays
- Provided customers with important details about billing, payment processing and support procedures and requirements
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Recommended alternative items when product was out of stock
- Communicated all store initiatives and promotions to customers to generate return business
- Answered product questions with up-to-date knowledge of sales and store promotions
- Asked open-ended questions to assess customer needs
- Built long-term customer relationships and advised customers on purchases and promotions
- Developed reputation as an efficient service provider with high levels of accuracy
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered customer questions regarding merchandise and pricing
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Directed calls to appropriate individuals and departments
- Earned management trust by serving as key holder, responsibly opening and closing store
- Personally managed any unresolved customer issues
- Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
- Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge
Stock Supervisor
Disney Store
San Jose, CA
01.2009 - 01.2011
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Worked with the management team to implement the proper division of responsibilities
- Supervised and directed all merchandise and shipment processing
- Actively pursued personal learning and development opportunities
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Followed merchandising guidelines to present visually appealing displays
Education
General education -
Willow Glen High School
San Jose, CAGeneral education -
Abraham Lincoln High School
San Jose, CASkills
- Customer service
- Cash register operation
- Upselling
- Professional demeanor
- Multi-tasking strength
- Merchandising understanding
- Problem-solving skills
- Point of sale / checkout
- Relationship building
- Loss prevention
- Excellent people skills
- Inventory management
- Cash register operations
- Opening and closing procedures
- Product knowledge
- Sales
- Communications
- Stocking and replenishing
- Adapt to diverse groups
- Cash handling
- Customer service focus
- High energy
- Exceptional customer service
- Sales training
- Merchandising and display
- Shipment processing
- Stock management
- POS systems operations
- Task delegation
- Team supervision
- Sales monitoring
- Employee development
- Customer relations
- Retail merchandising
- Sales goal achievement
- Workplace organization
- Customer satisfaction
- Employee motivation
- Operations management
- Team leadership
Timeline
Cashier, Customer Service
TJMaxx
04.2024 - 12.2024
Floor Supervisor
Cabin Creek Crystal
08.2021 - 01.2024
Cashier
Grass Roots
03.2019 - 03.2020
Sales Associate
Earthbound Trading Company
02.2016 - 03.2019
Sales Associate/ Assistant Manager
Fragrance Vault
03.2014 - 02.2016
Sales Associate
Dog Dog Cat
02.2012 - 03.2014
Customer Service Representative/ Cashier
K-mart
01.2010 - 01.2012
Stock Supervisor
Disney Store
01.2009 - 01.2011
General education -
Willow Glen High School
General education -
Abraham Lincoln High School