Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Sophia De Lima

Quincy,MA

Summary


Professional worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

4
4
years of professional experience

Work History

Cashier, Customer Service

Dependable Cleaners
11.2021 - Current
  • Provided exceptional service by greeting customers warmly, handling inquiries, and resolving issues efficiently.
  • Processed transactions and resolved customer inquiries with precision.
  • Inspected garments for quality and collaborated on team workflows.

Counselor (Summer Camp)

Quincy Recreation
07.2022 - Current
  • Organized group activities to improve communication, teamwork, and social interaction skills, boosting self-confidence.
  • Maintained a safe environment, addressing physical and emotional well-being concerns and ensuring program compliance.
  • Developed goals for students with ASD/ADHD, fostering social skills and positive behavior.

Cashier

Baja Box
07.2021 - 08.2023
  • Operated POS systems effectively, processing cash, credit, and debit payments, and accurately handling customer orders.
  • Delivered friendly and efficient service, enhancing customer satisfaction through personalized interactions.
  • Maintained a clean and orderly work area, including regular cleaning and sanitizing, and supported daily operations.

Server

Linden Ponds
10.2021 - 05.2022
  • Delivered high-quality service to residents, ensuring their dining experience was enjoyable and meeting their individual needs with patience and empathy.
  • Maintained clear and effective communication with kitchen staff and management to ensure timely and accurate meal preparation and delivery.
  • Engaged with residents in a respectful and friendly manner, fostering a supportive environment and addressing any concerns or requests with professionalism.


Education

North Quincy High School
Quincy, MA
06.2023

September 2023 - June 2024 -

Bridgewater State University
Bridgewater, MA

Skills

  • Time Management & Organization Skills
  • Professional Communication
  • Patience and empathy
  • Work ethic and integrity
  • Bilingual in Portuguese and English
  • Reliability and punctuality

Training

  • North Quincy High School Health Care Tech Program September 2020 - May 2023
  • Mastered nursing assistant skills and medical terminology.
  • Developed advanced patient care techniques and comprehensive patient support strategies.
  • LEAP North Quincy High School October 2022 - June 2023
  • Supported students with intellectual disabilities, enhancing engagement and development.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Counselor (Summer Camp)

Quincy Recreation
07.2022 - Current

Cashier, Customer Service

Dependable Cleaners
11.2021 - Current

Server

Linden Ponds
10.2021 - 05.2022

Cashier

Baja Box
07.2021 - 08.2023

North Quincy High School

September 2023 - June 2024 -

Bridgewater State University

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